Being the owner of two successful businesses is no easy task, but she says teamwork makes all the difference. Bohn is a Signal 88 franchise owner, a nationwide company that offers security services for residential, commercial, retail and institutional customers. She is also a professional private … Read More

The interruption of services has drawn unflattering reactions on social media, both locally and nationally, as BB&T customers tried to get money out of … an untimely service breakdown given BB&T's latest marketing pitch is “All we see is you,” and the bank had avoided having a major customer–service … Read …

BB&T Says Customer Service Systems 'Substantially Recovered'. BB&T says it customer service system has 'substantially recovered' after an outage which impacted thousands of customers. Feb. 24, 2018, at 1:36 p.m.. BB&T Says Customer Service Systems 'Substantially Recovered'. Share. ×. Read More

WINSTON-SALEM, N.C. (AP) — BB&T says its customer service system has "substantially recovered" after an outage which impacted thousands of customers. Spokesman Brian Davis said in a statement on Saturday that the bank was making significant progress to repair problems blamed on an … Read More

Brenda Olds, Defense Logistics Agency customer support representative at Marine Corps Logistics Command and Marine Corps Systems Command South, serves as the face of DLA at Marine Corps Logistics Base-Albany. (Staff Photo: Jennifer Parks). Jennifer Parks. This is the 27th installment of a … Read More

Customers reported loving their experiences 100x more than they hated it. High up on the love list were key customer experience pillars such as product, quality, service, shipping/delivery, price, and customer service. On the flip side, shoppers also end up kissing a few frogs. Brands stumbled in a variety … Read …

MedMen, a retail company that runs marijuana dispensaries nationwide, was valued at $1 billion in a new funding round. Known as the Apple store for pot products, MedMen claims to elevate the marijuana retail experience with high design and excellent customer service. Read More

"These trends confirm companies will need to continuously evolve and meet their customers where they are and prefer to be, to effectively do business with them," said Mike Asebrook, director of product marketing and customer service at Pegasystems. "All companies will need to continue to use these … Read More

of customers: collecting information, the buying process and customer service have changed dramatically. This book explains the impact of the 'internet of things', virtual assistants, bots and client data. But first of all this is a book about customers. In a world of automatisation the most important question … Read More

The customer care team had contacted Bartlett to ensure she and the other passenger received a full refund. Bartlett was relieved to discover Jetstar would refund her the full amount of the last-minute purchased ticket. Consumer NZ chief executive Sue Chetwin found it "hard to believe" Jetstar had the … Read …