United Airlines and Delta Just Severed Their Ties With the NRA. Here’s Why
Why not after Sandy Hook or Columbine? It's partly because they've become more sensitive to their customers. They know that airlines have come to represent the opposite of customer service and even humanity for many people. More significantly, corporations in general have found themselves drawn … Read More
Wheels come off Gobee.bike hire service in France
People wanting to get on their bikes in France have one option less to do so after the Gobee.bike hire service said Saturday it was closing following a welter of thefts and vandalism. "It is with … Many riders complained the mobile app regularly crashed while calls to customer service …
Business People: Sunday, Feb. 25
… “The CEO's Guide to Marketing;” co founder Robin Kocina will focus more on long-term strategy and new product development; partner Mike Danielson has been named to president of the Health & Nutrition Division; Customer Service Manager Heather Aarre has been promoted to account manager, … Read More
Studer: Motivate low performers by praising the employees who do well
If you supervise employees, do a quick tally in your head: Which employee do you tend to spend the most time with? Is it that employee who comes in on time, words hard, is a good worker, has strong customer service skills, takes good care of equipment and it trustworthy? …
BB&T says online, mobile banking working again
BB&T Corp. said Saturday that its online and mobile banking services are working and its service systems "have substantially recovered" from an outage that has … In April, BB&T top executive Kelly King's enthusiasm for plugging artificial intelligence and robotics into its back-office, customer–service and … Read More
Gobee.bike pulls out of France due to ‘mass destruction’ of its dockless bike fleet
After weeks of disruption, just 64 docking stations were operational by mid-January out of 1,460 supposed to be up and running by April. Many riders complained the mobile app regularly crashed while calls to customer service went unanswered. Smovengo blamed the delays on electrical problems and … Read More
BB&T says customer service systems ‘substantially recovered’
WINSTON-SALEM, N.C. — BB&T says its customer service system has “substantially recovered” after an outage which impacted thousands of customers. Spokesman Brian Davis said in a statement on Saturday that the bank was making significant progress to repair problems blamed on an equipment … Read More
Man Says He Ordered a $6000 DSLR on Amazon But Got Rocks, Then Bricks
After chatting with customer service, Chaseontwowheels received an apology, $20, and a free extra month of Amazon Prime. He says the company also sent him a replacement order within two days. The vlogger then decided to open the second package on camera just in case, and the video shows him … …
Seven Remarkably Powerful Ways To Improve Your Customer Service
It's impossible for even the tightest standards, best practices, and scripting to cover every possible customer scenario, so the only way to ensure superior customer service is through embracing employee empowerment: giving every customer-facing employee the power to do what's needed to solve the … Read More
BB&T says customer service systems ‘substantially recovered’
BB&T says its customer service system has "substantially recovered" after an outage which impacted thousands of customers. Spokesman Brian Davis said in a statement on Saturday that the bank was making significant progress to repair problems blamed on an equipment malfunction at a data center. Read More