As the internet penetration in the country grows and the market gets more competitive by the year, Kharel says that his company's unique selling point is that it puts superior customer service at the heart of everything. In this interview with The Post's Alisha Sijapati, Kharel talks about the evolving …

With the changes to Mid Coast Water Services location, the customer service number will remain the same. Mid Coast Water Services customer service functions will move to Forster and Taree council offices from Tuesday, April 3, providing a single point of service for all council and water services. Read More

With CarForce, dealerships can provide an automated car maintenance service to customers that helps reduce vehicle downtime and increase efficiencies in parts supply and repair networks. In addition, CarForce can send customers automated alerts for regular maintenance like changing oil, notify … Read More

A team of 22 people spread across technology, marketing, social media management, influencer management, and customer service, Glamego worked hard to on-board brands. They had to be convinced that Glamego was not in the business of selling just the box, but of making the brand visible in the … Read More

ENOC won the Retail Sector Customer Excellence Award in recognition of the Group's retail operations at the 12thMiddle East Customer Service Excellence Award ceremony held in Dubai in the presence of government and industry leaders. Read More

Polystar, a leading supplier of Customer Experience Management, Service Assurance and Network Monitoring solutions for the telecom industry today announced that NOS, a leading multi-service operator in Portugal, has selected its KALIX, OSIX and JUPITER solutions to enable comprehensive … Read More

Are healthcare consumers happy with the replacement of human agents with virtual agents? Apparently not, according to new research. Twenty four percent of patients have accessed customer service support over the past year with their healthcare provider, according to research by NTT DATA Services … Read More

Currently, there are 2 ways for customers to check their VAS subscriptions and charges. First is by sending HELP or CHECK to the 4-digit access number where they received the message from, and second, through Globe customer service representatives who are able to view such transactions. Read More

At Goodfellow, we're approaching this problem by thinking creatively and exploring all possible scenarios so that we can respond in a timely manner when decisions are made official. Doing this now is imperative because we literally cannot afford to leave our high level of customer service to chance. Read More

“Down on the left” is about as much customer service as I can expect. Its online experience is just as awful. I hate shopping there and really hope one day I won't need to. And maybe that day is coming. In the age of social media, where brand reputations either …