To provide round-the-clock support to its community of over 930 customers, Automation Anywhere has put together the largest customer success team in the industry. In addition to 24/7 global customer support, the team offers onsite support and an extensive self-service knowledge-base, created by the … Read More

Since then, Business Insider has received over a dozen emails from customers who believe they should not have lost the service. Some said they had spent hours trying to get through to a customer service agent to plead their case, only to be told they either had violated the terms …

The SSA has seen some short-term positive results from efforts to better manage customer service in its field offices but still faces challenges that over a longer period have resulted in longer wait times, an IG report has said. SSA operates some 1,200 field offices nationwide that are the agency's …

Nathan follows the Minuteman Press franchise system closely and he has successfully expanded his business by doing the work, providing excellent customer service, and adding new products and services as he progresses. I look forward to continuing to support Nathan's efforts for many more years to … Read More

KILGORE — Its customer–service focus is paying off for McClung Energy Services LLC in Kilgore as recovery continues in the oil and gas industry, General Manager Chad Roberts said. “We are projecting that we triple our revenue this year over the past five years,” he said last week. And that …

First off: A customer's inclination to be loyal isn't sufficient to overcome poor customer service, at least not repeatedly poor customer service, though loyal customers are likely to cut you slack once or twice, or a spectacularly mis-designed customer experience. And it's not sufficient to outweigh excessive … Read More

There's a reason why Chewy.com is taking the online pet supply business by storm. There's also a reason why pet supply giant PetSmart paid a reported $3.35 billion for the company (apparently the largest eCommerce acquisition ever). Finally, there's a reason it has successfully passed mammoth … Read More

My appreciation for how medical professionals have supported my ongoing well-being is realistically tempered with my own career-long commitment to provide excellent customer service; and the fact that I'm not part of my mother's generation, who seem to unconditionally venerate doctors as demi-gods … Read More

TULSA, Okla., Feb. 26, 2018 /PRNewswire/ — Connexions Loyalty, a leading global full-service provider of loyalty programs, announced today the opening of its new customer service center in Tulsa, OK, with a plan to add nearly 300 new employees to its rapidly-expanding team of travel industry … Read More

“More than that, these awards confirm that Lexus consistently delivers an exceptional ownership experience by setting new benchmarks in customer service and satisfaction.” Roy Morgan CEO Michele Levine said Lexus had consistently set the standard for customer satisfaction through its dedication to … Read More