The Customer Voice: Bringing Value to Online Data
Second, they should ensure that their data collection strategies are executed in a manner that makes key insights about their target customer accessible to any stakeholder: their pain points, brand expectations, tastes, and what they value in a product or service. Third, they need to understand that having … Read More
Facebook expands customer service tools in Messenger
Google isn't the only one looking to improve messaging software to help businesses connect meaningfully (and profitably) with customers. Facebook just announced a new update to its own Messenger platform, which improves quick replies, expands on customer chat plugins and better customization … Read More
Samsung Recognized for Best in Class Customer Care by the Stevie® Awards
RIDGEFIELD PARK, N.J. – February 26, 2018 – Samsung Electronics America, Inc. announced today it has received four awards for best in class customer care, at the 12th annual Stevie® Awards for Sales & Customer Service, the world's top honor for contact center, customer service, business … Read More
Apple confirms it’s a Google Cloud customer — and it’s a big victory for Google’s cloud boss, Diane …
Since 2016, Apple has been widely thought to use both Amazon Web Services and Google Cloud to power its iCloud service, though Apple had never confirmed it publicly. This is a sweet moment for Google's cloud boss, Diane Greene, who has been trying to show the world how many big …
Sykes Enterprises, Incorporated Issues Notice of Release of Fourth-Quarter 2017 Financial Results
TAMPA, Fla., Feb. 26, 2018 (GLOBE NEWSWIRE) — Sykes Enterprises, Incorporated ("SYKES" or the “Company”) (NASDAQ:SYKE), a leading provider of multi-channel demand generation and global customer engagement services, has released its financial results for the fourth-quarter ended … Read More
SBI launches Global NRI Centre in Kochi
The GNC will be a one-stop customer service centre for all NRI (Non-resident Indian) banking related services. To further enhance the service experience for NRIs, the bank also launched other related services such as wealth management, SBI Intelligent Assist, free post box service, SBI Mingle for NRI's … Read More
You’re not imagining it. Wait times at TSP call centers are at least 3 times longer than usual
Like most customer service hotlines, TSP contact centers typically receive more calls from their participants in December through mid-March. But this year's peak season is already on track to outpace the previous year's. The agency's call centers received more than 25,000 calls the day after Martin … Read More
DMV manager demoted for poor customer service, ‘demeaning conduct’ toward employees
A Denver Motor Vehicle manager has been demoted after several subordinates complained to her boss about “demeaning conduct” toward them, poor customer service and not turning in paperwork that could have resulted in impounding the cars of unsuspecting drivers. According to a decision … Read More
Bank Sohar inaugurates relocated Nizwa branch to better serve its customers
Kumar said, “We are committed to provide customers across the sultanate with a comprehensive suite of financial services coupled with innovation, convenience and customer service excellence. The new location of Nizwa branch forms part of our operational strategy to continuously review branch … Read More
Truax Printing earns customer loyalty through competitive pricing, quality products
Since 1966, Truax Printing has delivered on its mission to serve customers with design, competitive pricing and fast turnaround times. Truax Printing delivers cost …. “I think they deliver excellent customer service and a good product in a timely and efficient manner,” Rabalais said. “I am sure they would … Read …