Customer experience management service provider Eliant has named its picks for top customer-centric home building firms in 2018. The Homebuyer's Choice Awards are broken into three segments, based on sales volume: Medium Volume Builders (up to 125 homes), Large Volume Builders (126-275 … Read More

HomeServe USA, a provider of home emergency repair service plans, was presented with six Gold, eight Silver and three Bronze Stevie Awards –- including awards given to two Chattanooga residents — at the 12th annual Stevie Awards for Sales & Customer Service. HomeServe also received a “Grand … Read More

At the ceremony, StandardAero received awards for customer service for high customer satisfaction metrics and improved processes with a direct effect on customer service. Additionally, it worked on in-house fluoride-ion cleaning capabilities that resulted in reduced turnaround times and improved … Read More

Many online only businesses design a customer strategy around these concepts as well, emphasizing self-serve options, automated replies and the introduction of cutting edge technologies like AI-driven chat bots to keep overhead costs low. As an online business operating in financial services, this … Read More

LAS VEGAS, Feb. 28, 2018 – Sikorsky, a Lockheed Martin company (NYSE: LMT), has authorized Thai Aviation Services to operate as the first Sikorsky Customer Support Center in Thailand. The announcement came at the 2018 Helicopter Association International Heli-Expo Trade Show & Exposition. Read More

NTT Docomo's management team visited the RSUPPORT booth during the conference, and praised the 'Anshin Remote Support' project as the best customer support service out there. The service combines RSUPPORT's world-famous software technology with NTT Docomo's powerful mobile … Read More

Cadorath (Booth C5651) this week received the Rolls-Royce First Network Awards for both customer satisfaction and program investment for the third consecutive year. First Network covers customer support facilities for Rolls-Royce M250 engines. The program investment award recognizes initiatives … Read More

A quarter of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two per cent in 2017, according to Gartner. Speaking at the Gartner Customer Experience Summit in Tokyo last week, Gene … Read More

ACT Appraisal has a long history as an appraisal management company, serving the residential mortgage market in all 50 states with a national network of certified licensed appraisers. The company's focus on providing excellent customer service starts with its in-house staff of experienced appraisers, … Read More

The branch opened in June 2014 with business worth about $40 million pledged to support the community bank. … He welcomed Ms O'Neill to the role which she took on five weeks ago and said she and her team would deliver exceptional customer service and continue managed growth of the …