Angry theatre-goers are accusing bosses at the Marlowe of "appalling customer service" in a row over ticket refunds due to the bad weather. Many who had booked to see the hit musical Take That tribute show The Band in Canterbury were this week unable or unwilling to venture out because …

RESTON, Va., March 1, 2018 /PRNewswire/ — Microsoft Gold-Certified Partner IOTAP today announced the launch of its innovative Work 365 Apps, a fully integrated customer experience platform for Microsoft Partners and Cloud Solution Providers (CSP) built on Dynamics 365. Work 365 helps Microsoft … Read More

SUNNYVALE, Calif., March 01, 2018 (GLOBE NEWSWIRE) — Druva. Inc., the industry-leading data management as-a-service platform company, today announced that Sunil Wadhwa, vice president of customer success and operations, was honored by the 12th Annual Stevie® Awards for Sales … Read More

BOSTON–(BUSINESS WIRE)–Buildium, the property management solution for real estate professionals was presented with two Silver Stevie® Awards at the 12th Annual Stevie® Awards for Sales & Customer Service over the weekend. Buildium was awarded Silver in the following two technology … Read More

In a Mobile World Congress panel session designed to discuss customer centricity, it may seem somewhat out of place that one of the operator participants encouraged the audience to imagine a world with zero, or very little, customer service. The view of Stephen Stokols, founder and CEO of … Read More

German ISPs easybell, cablesurf, Congstar and M-net are the best rated internet service providers by customers, all scoring a “very good”, according to German market researcher ServiceValue's annual ServiceAtlas Internet-Provider study. The study, which covered 1,100 customer opinions on … Read More

Highly entertaining and motivational, the Give 'Em the Pickle training will inspire management and employees to do the most important thing they can do in business … take care of the customer. This program helps customer service representatives, store clerks, and wait staff sharpen their customer … Read More

Armed with these technologies, we are now entering a new stage of customer service. Chatbots never sleep and are easy to scale – posing many benefits for the “gold” standard of customer service. Chatbots can be a great supplemental service option that can help customers resolve simple requests … Read More

You and I undertake customer journeys every day. Some are more or less fine throughout, and some have their ups and downs; some are consistently outstanding and some are the opposite, while with yet others it's as though it depends on what those with whom you interact ate for breakfast …

The Outnet's Facebook messenger chatbot starts off predictably. The tool first asks if you're looking for wardrobe ideas or customer service help. If you're looking for ideas, it then asks if you're shopping for a certain event or category, like vacation outfits or desk-to-dinner, or for more general style … Read …