Transportation Undersecretary for Road Transport and Infrastructure Tim Orbos led the launch of the chatbot hotline tagged as “Sumbong Bulok, Sumbong Usok” at the Land Transportation Office in Quezon City. “Nagdadagdag tayo ng mga mekanismo na kung saan yung taumbayan ay kasama at … Read More

Artificial Intelligence enabled chatbot provider, Triliyo has raised $250,000 in an investment round led by Startup buddy. The round also saw participation from Pulse Venture Capital, private equity professional Amit manocha and a few HNIs. The company said that it'll be using the investment to scale-up … Read More

In banks the attitude has always been to perfect [products] before it's unleashed on customers and [technology] is a big change where you're working with a certain degree of uncertainty and risk.” Take, for example, TD Ameritrade's new Twitter chatbot, which pulls up news articles, deposits money, finds … Read More

But it's not necessarily a good thing. Two years ago, Microsoft released a conversational chatbot, Tay. She was programmed to repeat what was said to her. This was bad; she became rude, racist and xenophobic. Today, new conversational tech systems at Microsoft and other internet companies are … Read More

The trend towards using chatbots as the medium of choice for customer engagements is well underway. Still, the most widespread ones in use today are those that answer only simple questions, such as basic product, price or bill information and high-level support requests. These are “rule-based” … Read More

In previous years, Azumi Mobile was overwhelmed with customer calls after the holiday season as users attempted to return smartphones. This year, chatbots helped address that issue. Read More

A quarter of customer service and support operations will include virtual customer assistant or chatbot technology within two years, an increase from less than 2% last year, according to recent predictions from Gartner. More than half of businesses already have invested in virtual customer assistants for … Read More

Thomas Buemsen, MD for the Middle East at Dorsum, an investment software technology provider, noted that financial institutions in the region are very interested in disruptive technologies such as AI and chatbots, that can help them save costs in their operations. Dorsum was showcasing its enhanced … Read More

Brands need to use virtual assistants and chatbots for a narrower, simpler, more circumscribed set of tasks so that the benefits of automation can then be reaped. Facebook made a classic chatbot error by giving M tasks that were far beyond the capabilities of machine learning technology, thus it had …

This is basic but contingent to building a perfect chatbot. The purpose of a chatbot is to provide the user a human-like experience in sorting out their problems related to the business. In that context, the chatbot must understand and respond to the problem with empathy and gravitas. To do …