Gartner Says 25 Per cent of Customer Service Operations Will Use Chatbots by 2020
A quarter of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two per cent in 2017, according to Gartner. Speaking at the Gartner Customer Experience Summit in Tokyo last week, Gene … Read More
Google takes on Slack by adding Hangouts Chat productivity tool to G Suite
Google also touts the use of artificial intelligence and chat bots to help speed up workflows. A total of 25 different chat bots are included to cover tasks ranging from finance and human resources to CRM and project management, with the bots claimed to simplify tasks, such as booking conference …
Quartz on getting chatbots to fight its battles for reader loyalty
Quartz is primed to launch a new Facebook Messenger bot that it thinks will win the loyalty of readers and ensure many returning visits and engagements with the brand. Zach Seward, vice president of product and executive editor at Quartz, announced that the feature will come to market on the … …
Build, Train & Deploy: How AI Chatbots Can Transform the Customer Experience
Many are turning toward Artificial Intelligence (AI)-powered chatbots to answer queries quickly and correctly, while increasing customer satisfaction. In fact, an Oracle survey found that 80 percent of businesses want to deploy a chatbot by 2020, while a Digital Pulse survey found that 85 percent of … Read More
New Zoho Chatbot Zia Geared for Small Business Teams
There's a new AI chatbot geared specifically to small business sales teams. Zia Voice will do everything from analyzing email sentiment to answering questions on new leads, deal revenue, and monthly forecasts. The additions to Zoho's AI-powered sales assistant provides a voice interface so sales … Read More
Golden State Warriors Launch Multi-Language Rakuten Viber Chatbot
The Golden State Warriors have announced a new way for fans to stay in touch with the team. They launched a chatbot on Rakuten Viber, the team's official messaging and calling app partner. The defending champs are the first NBA team to launch on the platform and will offer fans …
Tech That Every Business Owner Should Know About
Providing a chat feature to provide customer service is a great idea, but chatbots are also making it a snap to keep customers satisfied when your chat customer service reps are not available. With a chatbot, a computer program uses artificial intelligence in order to have a simple conversation with …
Survey: Customer service chatbots aren’t crowd-pleasers — yet
That's according to a recent survey by Chatbots.org and sponsored by customer engagement solutions provider eGain Corporation. The survey, which was conducted in late 2017, garnered responses from 3,000 consumers in the U.S. and UK who had used one or more customer service chatbots in the … Read More
This Technology Will Transform How You Work — If You Can Get Team Members to Use It
Over the last several years, chatbots have become ubiquitous for businesses trying to scale their customer outreach. Research from Oracle found that 80 percent of businesses intend to interact with customers using chatbots by 2020. While many companies have recognized that chatbots and other … Read More
Designed for enterprise, PullString Converse lets anyone create Alexa apps
This software became a platform that made it easy for anyone to build chatbots, and then, with the launch of the web-based PullString Converse in November 2017, the company shifted further away from chatbots, and more fully into voice computing. Today, PullString Converse 1.0 is becoming broadly … Read More