Kevin Beales knows just how difficult it can be for entrepreneurs in the North to catch the eye of London investors. Beales built The Test Factory, an online test and exam company based in County Durham, using regional funding and sold it to GL Education in 2014. Read More

Emirates Vacations' display ads now feature artificial intelligence-powered chatbots that will let people type in questions and receive answers to travel and trip questions within the ad, according to Digiday. The chatbot will offer destination and vacation package recommendations based on the questions, … Read More

Deciding whether to have chatbots interact with potential customers or to have an actual human behind the keyboard is the big question in social media selling. Both have advantages, and the decision depends on what type of business you have, the size of the business and what kind of products …

Some interesting research from multiple sources are providing lead indicators into why the future of organisations will become a blend of human and chatbot workers. More and more people are using chatbots. Some may not realise they are using chatbots as it is seemingly so “natural” in a digital nice … …

It is the next- gen A2P message opening platform for global mobile operators. In addition, it integrates the message transmission function of RCS into Chatbot, Plug-in, and AI services to provide richer service experiences for consumers, and will act as the business entry into the A2P sector for operators. Read …

Sign up here for The Morning Download, and get the most important news in business technology emailed to you each weekday morning. Subscribe to WSJ Pro Cybersecurity for in-depth coverage on cybersecurity trends, breaches and best practices. Good morning, CIOs. The next-generation of … Read More

Chatbots are programs, artificial intelligence systems, that you can text with as if they were human and they can be found in practically any industry from e-commerce to travel to government platforms. We've witnessed a huge rise in chatbots and as their use becomes broader every day, a lot of …

By leveraging AI-powered chatbots and IoT-enabled infrastructure, brands are empowering travelers to get the most out of their experience. The need for this kind of personalization is being felt across many industries, however it is particularly acute in the travel landscape. Each decision made in the … Read More

But here's where chatbots can change the trajectory of an e-commerce shopping journey that otherwise might have gone off the rails. When executed thoughtfully and leveraged strategically, chatbots can assist consumers with common queries and offer a welcome pop-up when a shopper first arrives at … Read More

AI-powered chatbots promise intelligent digital assistants that are available 24/7 to resolve your customer requests affordably, consistently and very quickly. Companies can use predefined rules in a decision tree to understand and solve customer queries. Eventually, they can apply machine learning to … Read More