With AI-Banking Growing, Ally Seeks To Humanize Conversational Tech
The bank views AI and machine learning-based tools as opportunities to develop a “common brain” for these type of interactions, ensuring the FI offers customers a conversational experience that both feels natural and aligns with Ally's brand identity and voice. “Overall, the interest in AI and machine … Read More
Capitalizing on Exponential Growth, AI Company Cien Appoints COO and Closes New Financing …
Cien co-founder and board member Margot Carter says: "Cien has enjoyed exponential growth over the last year and Cook's appointment helps us continue on this trajectory while ensuring we deliver the best possible service to our growing customer base. We are very pleased to welcome her to the … Read More
Pegasystems and Idio Partner to Infuse AI-Driven Next-Best Content Across B2B Customer Journeys
With centralized AI at the heart of every decision, businesses will be able to analyze all past customer interactions to identify and deliver the most valuable and timely materials – including product specification, case studies, or prospectuses. This collaboration will ensure better B2B customer experiences … Read More
Businesses adopting AI, Cloud four times more likely to succeed
In addition to customer experience, the survey also found the majority of businesses believe cross-collaboration between creative, content, marketing and web teams is critical for success. Businesses adopting AI, Cloud four times more likely to succeed Cloud Computing enables businesses to be four … Read More
Backed by Exponential Growth, AI Company Cien Appoints COO; Closes a New Financing Round
A hands-on strategic leader with a passion for growing companies' profitability, Cook brings more than 25 years' experience in finance, customer operations, HR and business process management with technology providers RealPage, SourceHOV and professional services firm PwC. Based in Dallas … Read More
The Role Artificial Intelligence in Improving Customer Experience
We have all heard or read a lot about artificial intelligence. It is a controversial topic with many fearing that it may result in unemployment for humans. However, the big question is, what is artificial intelligence and what does it entail? Artificial intelligence (AI) is in other terms known as …
Loom Systems Wins Gold ‘Innovation of the Year’ at Pink Elephant IT Excellence Awards
Loom Systems is the leading AI-based log analysis company, ensuring an instantly smooth, uninterrupted customer experience using an AIOPs solution to predict and prevent IT issues. Loom's coherent solution enhances operational excellence, enabling any organization to succeed in the digital era. Read More
These AI bots are solving customer problems (Video)
These AI bots are solving customer problems (Video). Robert Locascio, founder and CEO of LivePerson, talks about how artificial intelligence is improving the customer experience. Tonya Hall. By Tonya Hall | February 21, 2018 — 19:55 GMT (11:55 PST) | Topic: Artificial Intelligence. 0. obert Locascio … Read More
LogMeIn Goes ‘Bold’ with AI
Following on its August 2017 acquisition of Nanorep, a provider of digital self-service chatbots and virtual assistants, LogMeIn last week enhanced its Bold360 customer engagement product portfolio with artificial intelligence (AI). With this move, LogMeIn aims to bring AI and chatbots together with … Read More
Independent Research Firm: SAS a Leader in Cross-Channel Campaign Management
SAS Customer Intelligence provides marketers with the analytical advantage to create best-in-class customer experiences that both differentiate brands from their competitors and maximize marketing profitability. Powered by machine learning and artificial intelligence (AI), the suite of MarTech tools … Read More