These subtleties can be giveaways that customers are talking to a bot and can negatively affect the customers' experience and perception of the business. At Zingle, our business text messaging platform uses AI as a supplement, rather than the entirety of the solution. For example, when a customer … Read More

“We're proud to be recognized as innovation leaders, being the first to take blockchain into the customer experience industry, building an ecosystem for … developed in partnership with Avanza Innovations and Sundown.ai, delivers secure access to industry-wide, real-time competitive customer insights … Read More

Oracle Corporation (ORCL – Free Report) is slowly and steadily expanding its foothold in the cloud and enterprise Artificial Intelligence (AI) market. The company recently unveiled new additions to Oracle Customer Experience (“CX”) Cloud Suite namely Oracle Infinity and Oracle CX Audience. Read More

At this year's Mobile World Congress (MWC) in Barcelona, Forrester analysts tested VR experiences to determine how they can help customer … And AI will be key for building these enhanced VR experiences, identifying user input, determining context, and putting together experiences in real time. Read More

The AI chatbot, powered with machine learning technology, allows shoppers to quickly access products relevant to their previous purchases. Combining AI with eBay's breadth of inventory and unique selection enables the company to create a more personal shopping experience for customers. Read More

The rise of digital concierge and virtual assistants can be attributed to evolving travellers, vacationers and business guests who desire exemplary customer experience. Hence, to enable digital experiences with hotels, companies rely on Natural Language Processing of famous AI leaders such as … Read More

Where the travel search and discovery phase was once impersonal and cumbersome, AI technologies like natural language processing (NLP) makes the travel customer experience much more seamless, relevant and convenient. Natural language processing allows brands to interact with customers in … Read More

This trend is in line with the industry shift in Retail brick-and-mortar stores to apply the benefits of AI workflows to provide an outstanding quality of experience and service to consumers walking into the stores, matching their online experiences. With insights gained from Ittiam's Analytics service deployed … Read More

IDC predicts that over the next three years, seven of the top 10 cognitive/AI use cases will be industry-focused, totaling 85 percent of priority investments. AI is a must-have solution in bankers' tool boxes. AI improves the customer's digital experience and drives greater efficiency. This technology can also … Read More

Chicago, IL: Oracle today announced a series of new innovations that help marketing, sales, commerce, and customer service professionals meet the rapidly changing expectations of today's empowered customers. The latest updates to the Oracle Customer Experience (CX) Cloud Suite support the … Read More