Vivian Lo, manager of customer experience and design for Cathay Pacific, said one of the big focuses for the airline was to enable HD content, which she said was in the pipeline for the … The current trend is that we can capture accurate customer data and use AI to …

5th Kind added new dailies workflow features to the CORE platform, it said just ahead of the show, noting some of the key dailies features include: AI … When he joined the company, “one of the pet projects I had was to look at how we can make the customer …

While marketing processes evolve, technology is helping drive that evolution and position companies to scale their customer data analysis capabilities. For example, Oracle released new AI capabilities for its Customer Experience Cloud at the event, which are designed to leverage insights within users' … Read More

Indian Railways is exploring the use automated chatbots, a first for the rail sector, so as to respond faster to train-related queries and enhance customer experience. The possibility of use of chatbots was showcased at a recent railway conference on Artificial Intelligence (AI) and a high-level committee is … Read More

Symphony RetailAI provides AI-enabled decision platforms, solutions and customer-centric insights. … He has over 20 years of experience in customer relationship management in product management, sales and consulting roles for enterprise software companies, including Ellucian, Infor, SAP, Baan … Read More

Indian Railways, the largest public transporter in the world, is said to be testing chatbots which will be used to reply to passengers' queries and improve customers' experience. The possibility … In this case, it is clear that the Indian Railways is looking at AI as a way to modernize …

With over fifteen years of experience in speech recognition, natural language and conversational UI/UX, Nu Echo has positioned itself as a leader in emerging artificial intelligence (AI) and machine learning technologies. Ci Assist solutions provide a more efficient way to communicate with clients, … Read More

World's First AI-Powered Digital Adoption Solution to Accelerate Customer Retention and Growth. WalkMe … WalkMe's robust offering allows us to improve the customer experience and expand beyond our immediate business opportunities,” said Rossi Khoung, Head of Customer Success at Datanyze. Read More

I also manage an analytics R&D team that is commercializing AI and machine learning applications to help clients make decisions with data. We recently released version 3.0 of our ListenLogic Platform that gathers customer experience intelligence across contact center voice recordings, social media, … Read More

He says that given the amount of data used in any business transaction now, AI is the only way to analyze everything that is available to decision makers. “AI is the only way to effectively analyze digital experiences on scale. Only Machine Learning (ML) is capable of sifting through all …