Haptik Uses AWS’ AI Solution To Build Chatbot Platform
The extended collaboration aims to enable seamless integration between Haptik's chatbots and AWS's advanced AI service portfolio, and to provide omni-channel support to customers. For its core technology platform, Haptik utilizes several AWS tools and resources notably including Elastic Cloud … Read More
Intelligent machines: How prepared are the C-Suite for the next industrial revolution?
It can also be used to alert staff when queues get too long, or exits get blocked – among many types of activity where a pair of electronic eyes and some intelligence are a useful tool in making a better customer experience. With smart video using AI, our world will …
Right technologies essential for retail survival: GlobalData
GlobalData cites the solutions including artificial intelligence (AI) for customer service, analytics and smart supply chain management, but also interactive tools based on augmented reality and the latest digital payment methods. “Improving last-mile delivery is another major challenge for retailers this … Read More
Frank Reeves, Co-founder and CEO of leading hotel technology provider Avvio, on how the use of …
AI will enable hotels to make specific recommendations, suggest trips, or upsell additional services – and teach itself how to enhance a visitor's experience. With so many options can accessible through online searches, many customers are facing 'choice fatigue'. It is no longer about greater choice, but … Read More
OPINION: AI isn’t taking over the business world just yet – here’s why
Sure its tempting to get rid of all your agents and ask your customers to self-serve via chatbots. The financials make sense. But that requires you to first build a chatbot capable of answering all customer queries in a way that satisfies the customer. Doing this within an Innovation Lab …
Artificial Intelligence: The Weapon of Choice in Banks’ Fight for Survival
A few leading banks are doing just that — expanding on the artificial intelligence system used by voice-powered devices like the Amazon Echo, Google Home and Apple's Siri to improve service and enhance the customer experience. For instance, Barclays Bank is developing an AI system to let … Read More
Ozonetel Brings AI-Driven Contact Centers; Unveils Roadmap
They continuously innovate and are now working on disrupting the contact center space with AI and machine learning. We are glad to get first access to the cutting-edge tools which will take our customer experience to the next level.” Ozonetel has pioneered cloud telephony in India in 2007. In 2009 … …
A pairing of geniuses
They must rely on random inspection. As a result, quality becomes jeopardized, scrap rates increase and the customer experience is affected. With AI, on the other hand, quality defects can be predicted before the part is produced, saving millions of dollars in unnecessary scrap and warranty costs for the … Read …
AI, conversational care, edge computing are some of the trends that will drive technology services …
2018 will see widespread use of contextual algorithms to solve business problems through contextual automation, contextual security, contextual support and contextual marketing. It will be at the epicentre of the success of customer experience programs across industries, especially AI driven solutions. Read More
Ozonetel Announces AI Applications for Contact Centers, Unveils Roadmap
Kookoo 2.0's Smart Assistants will be able to create targeted, tailor-made customer experiences. Predictive layers will match customer history, customer journey, current urgency and customer sentiment. Based on agent history and expertise, it will ensure best-possible matches. Throughout the call, they … Read More