Anexinet in this regard brings the solutions that ensure omnichannel insights, reduce customer churn, grow sales, ensure compliance and drive contact center efficiency. Sources believe that several contact centers can now boost their customer experience using the new AI filtering capability of … Read More

The Dutch airline KLM, for example, is a forerunner in AI technology, using a variety of solutions to smarten their real-time personalization and enhance their customer experience. On the whole, AI can help brands to recognise and learn from patterns, understand behaviours, and apply lessons learnt to … Read More

These technologies are being used either for content marketing or to enhance the customers' experiences. For example, airlines have started using VR technology to show travellers the cabins in advance, in order to increase ticket or ancillary services sales. * Artificial Intelligence (AI): AI is behind many … Read More

Business magnates and entrepreneurs around the world are incorporating AI within their structure. This is mainly because AI provides the opportunity to companies to improve their overall customer experience; to automate work processes; to boost their employee performance, and most importantly, … Read More

Having your customer service interactions transformed with AI-powered solutions is bound to improve every aspect of your business from customer experience to brand reputation and preventive assistance. Experts predict that the industry's 85 percent of communications will run without engaging any … Read More

Bandwagon buyers often experience disappointment when they realize little or no value after adopting a hyped-up technology—Gartner calls it the … over a 20-year timespan, eGain's AI Knowledge has been delivering transformational benefits to contact centers and customer service organizations. Read More

Westpac's Innovation Fund supported the development of Vai for MPI, while FaceMe, a New Zealand-based company specialising in AI, developed the technology. … FaceMe's avatar technology uses biometrics to learn human interactions and will interact accordingly to ease the customer's experience. Read More

The cloud environment has proved to be a major force in transitioning to an agile business model that enables quick decisions and fast implementation that solidify customer relationships. And when the cloud is combined with the power of cognitive computing, it drives innovation and transformation that … Read More

They often begin as C-suite initiatives and find a home under the stewardship of a chief digital officer or a vice president responsible for customer experience. Most commonly, the starting point for these efforts involves applying conversational AI to the challenge of customer sales and service via chatbots … Read More

"MPI is always looking for innovative ways, including emerging technologies, to improve the customer experience for arriving passengers and to increase their biosecurity awareness." The initiative is … The Innovation Fund invested in Vai to explore how AI bots can be used across parts of government. Read More