Hickman continues, “Vai uses a database of queries and answers that is constantly updated through her interactions.” “MPI is always looking for innovative ways, including emerging technologies, to improve the customer experience for arriving passengers and to increase their biosecurity awareness.”. Read More

Insights surfaces customer experience issues, successes, and competitors through the voice of the customer. It digs into all of the raw text found in app store reviews and Apptentive survey responses and messages and presents the analysis in a clear dashboard with data visualizations. Using artificial … Read More

This is especially true in retail, where AI is being used to personalize the customer experience, and in financial services for personalized financial planning, process automation and fraud detection. Across digital marketing, AI is providing intelligent insights to enhance targeted communications, build … Read More

That means businesses will be able to maintain smaller customer service teams, improve their customer service and do it within the next two years thanks to AI. Deep learning and AI is also changing the shopping experience of consumers by making it faster, more efficient and easier to buy products. …

By 2020, it's estimated that 80 per cent of businesses will use chatbots to communicate with customers and AI is predicted to be a $5 billion dollar market, up from $420 million in 2014. Fidelity Lab's Zero UI voice-activated customer service system goes far beyond simple recognition, and it eventually … …

Disruption on this scale is why Gartner focuses so heavily on AI. In its “AI Foundation” prediction, Gartner projects that “the ability to use AI to enhance decision making, reinvent business models and ecosystems, and remake the customer experience will drive the payoff for digital initiatives through 2025. Read More

Technology can be used to measure the quality of both – Customer Experience and Customer Engagement. …. As far as AI goes, the truth is, it's still in its awkward teenager phase with much room for refinement and overall improvement, and it's frankly not living up to all of the …

US and China seen as leaders in AI innovation, but emerging players gaining ground according to EY poll … with technologists to achieve comprehensive integration into their business' value chain, companies like airlines and hotels will leverage customer data and AI to improve customer experience. Read More

Kneron Announces Low Power AI Processors NPU IP Series with the Lowest Power Consumption: Less Than 5mW … We are pleased to introduce the new NPU IP Series and to announce that KDP 500 will be adopted by our customers and enter the mask tape-out process in the upcoming second … …

Traditionally, analytics are used to figure out what customers are doing, but teams are left guessing why customers are taking certain actions. With Insights, teams have the ability to understand 'why' with certainty. It surfaces customer experience issues, successes, and can shed light on competitors … Read More