Artificial intelligence (AI) is integral to improving collections, according to banks in Asia Pacific (APAC). … to stop relying on decisions based on gut feelings or out-of-date models, and collections is a key area where AI has the potential to improve business decisions as well as the customer experience.”. Read …

A holistic view of the customer experience is critical to developing customer insights. The more and better the data that's captured, the more accurate sales' predictions will be, leading to improved personalization and more relevant messaging. E-retailers can then use intuitive AI-based search and … Read More

The panel will discuss how to make the customer experience the main differentiator for the lender and talk about real-life case studies. On the AI panel, Atul Varshneya, Tavant's VP of Artificial Intelligence will speak on both the peril and the promise of AI technology and how to minimize the …

"Businesses are seeing early implementations that show how AI-driven solutions, like chatbots, can improve the customer experience and thereby grow businesses – so others want to follow suit," says Carnelley. "Unsurprisingly, companies offering AI products and services are growing fast," he points out … Read More

Balance between robust counter-fraud measures and positive customer experience. Balance between rigid internal controls and customer-centricity. And balance between curbing fraud losses and meeting revenue targets. Analytics is the fulcrum that can provide this necessary balance. AI is a huge cog … Read More

AI-based machine learning allows companies to collect and analyze data in real-time for a better understanding of the user's experience with a product. It provides insight and intelligence on how customers are interacting with other users and services. In other words, AI offers the perfect opportunity to … Read More

We have seen great success in improving user experience with advanced technologies, like AI, Machine Learning and Business Intelligence. Thinking about how cutting-edge technologies can be brought into the employee benefits workflow begins with research and then moves into the actual … Read More

Stefanini—a $1B global IT provider—was present at the event, and reinforced its position that AI will play a key part in improving customer service in the … Unlike the symbolic type of artificial intelligence, this model must be trained and stimulated so that the neural networks can gather experience and … …

As seen in this example, an AI-powered platform enables the retailer to effortlessly orchestrate content, fulfillment, service and exceptional support while delivering a seamless customer experience. With benefits like these, the question of adopting AI is not 'if', but rather 'how' can it be integrated? Read More

Directly's customers include some of the world's largest and most powerful companies. World-renowned brands such as Microsoft, Autodesk, Pinterest, Samsung, LinkedIn, and SAP use Directly's AI platform to leverage the expertise in their network and came out with a much better customer experience. Read More