This initiative is part of Kotak's digital-first organic growth strategy that will be driven by its ABCD charter that focuses on — AI enriched App, Biometric enabled Branch, Context enhanced Customer Experience and Data Empowered Design. Kotak's ABCD charter seeks to make banking a more accessible … Read More

A regular speaker at industry conferences and events, Andy delivers insight on the rise of AI, the challenges businesses face and the future of the natural … Get it right and your chatbot can become a goldmine of actionable information that will help you improve the customer experience, understand … Read …

In this article, I'll go over the three main ways you can make your organization's customer experience considerably better and reduce the cost of support operations. First, we'll look at how search powered with artificial intelligence (AI) can improve your agents' response times and overall proficiency. Read More

Over the past couple of years, we have seen a lot of automation driven by artificial intelligence with regard to the digital experiences that consumers have when interacting with brands. Business processes such as customer service, support and even sales have been successfully automated for efficiency … Read More

Meanwhile, Comcast is leveraging AI across several areas including X1, IoT, customer experience and network performance and “working on AI– and machine-learning-powered experiences in a number of stages of development from experimental to fully deployed,” Jeanie Heck, vp, AI product, told CFX … Read More

Ritesh Kumar, MD and CEO, HDFC ERGO General Insurance Company said, "At HDFC ERGO we believe in constant innovation that will benefit and redefine the user experience. We envisage a paradigm shift in the way we humans interact with technology. This integration of our AI Chatbot 'DIA' with … Read More

AI systems gives a unique customer experience that none can match, by giving personalized advice and recommendations that match their taste and size. BlockChain reframes AI by creating a database which is open and decentralized, along with strict controls over privacy by allowing shoppers to … Read More

Tumi is applying AI (in the form of machine learning and natural language processing) to personalize messages in its outbound marketing, smarten its digital advertising strategy and improve the customer experience and service. Tumi's platform pulls data from customers' email activity (from across any … Read More

It is built on a technology that understands a customer's query and steers the conversation to provide a quick and relevant response. Keya combines the benefits of virtual and human assistance and provides a differentiated customer experience. Further, this technology will also enable us to derive real … Read More

Froedtert & MCW's innovation accelerator, Inception Health, researched a host of tools and chose Buoy for its clinical evidence and personal, intuitive user experience, the health system said. A team of doctors and computer scientists worked with Harvard's Innovation Laboratory to develop the app by … Read More