Taking this further, and also with the help of AI, organizations are hoping that they will be able to automate some standard customer interactions, providing a faster and more straightforward customer experience while saving time and resources. We've already seen the impact of natural language … Read More

This strategy, he explains, is based on best-practice principles of focusing on customer experience; design-led thinking; enabling new technologies; agile … New technology like cloud computing, robotics, artificial intelligence, advanced analytics, and machine learning are coming to the forefront of the … Read More

The objective is to reduce the amount of data we ask the customer for, especially where we already know the answer, says Bates. This means we have … A project they recently kicked off was looking at how conversational chatbots can help the inbound customer service experience. Bates explains the … …

Marketing speaks with Dr Nicola Millard, head of customer insight and futures at BT Global Services about human-digital customer service, … The conversation surrounded the use of personal data in customer experience and business strategy, and touched on why AI isn't that intelligent, and the … Read More

SBI Card, the country's second largest credit card issuer, will soon leverage new age technologies like Artificial Intelligence and chatbots to enrich customer experience for its nearly 5.9 million users, a top official said. “We are going to come out with major interventions on the technology front. We might … Read …

The software features Nokia's Customer Experience Index (CEI), which brings together information from more than 300 dimensions — including the network, devices, customer care, billing and other sources — to produce a customer-specific satisfaction score. Now, the CEI is powered by machine … Read More

As machine learning, bots and analytics capabilities mature, more software providers are ramping up the use of artificial intelligence (AI) in their products – including those for IT departments seeking better ways to handle large volumes of data, automate processes and improve end-user productivity. Read More

The company announced a product called NetInsight, an AI-based troubleshooting tool offered as SaaS that can help customers understand user experience and ensure the performance and resiliency of the Wi-Fi network. As businesses deploy more IoT devices and mobile endpoints, a product like … Read More

Companies need to invest more in improving customer experience (CX) and the use of technologies including artificial intelligence (AI) can help, according to the findings of a PwC consumer survey. In this “age of chatbots,” digital payments, AI, the Internet of Things (IoT) and big data, “most brands are … Read …

… the location for sensors which provide data that can be used in a wide range of possible applications. Current asserts that with additional sensor technologies added to lighting infrastructure, companies such as Fract can efficiently collect data that can be analyzed to transform the customer experience. Read More