Nokia has unveiled the latest version of its Cognitive Analytics for Customer Insight software, providing powerful new capabilities so service provider business, IT and engineering organisations can consistently deliver a Superior real-time and personalised customer experience. The software provides a … Read More

Another aspect of Oracle's aim to make work more human is to make work more enjoyable, primarily by improving the user or employee experience, bringing consumer-grade experience into the corporate environment. As part of the recent HCM upgrade, Oracle has simplified the homepage, which now … Read More

Right from optimizing the existing processes of supply-chain arrangements and workflow management to enhancing customer experience and balancing attrition, they are resorting to data for every decision. From these developments, the future of Big Data looks strong and makes it an undeniable tool of … Read More

As customer experience becomes the dominant parameter for companies to compete on, several factors will play a key role in impacting it. The role of technology will be among the most important in that. Emerging or reasonably newer forms of tech such as virtual reality (VR), augmented reality (AR), … Read …

7EDGE recently built a solution around Alexa – Amazon's AI-powered virtual assistant – in retail stores to boast a highly personalized customer experience. The solution aims to solve the customers' shopping queries in a swift. It provides key details such as product features, prices, and exclusive offers; … Read More

The report found that three-quarters, 74%, of bank operations leaders said improving the customer experience is their top strategic priority. … An example would be using AI analysis of the customer to realize other businesses that look like this one didn't use much of their credit line, so the bank …

Chicago, IL – March 27, 2018 – Today Versay Solutions, LLC., a leader in conversational voice user experience design and application solution consulting, announced that it has been selected by Avaya to join the company's A.I.Connect initiative, and that its Contextual User Experience (CUE) Analytics … Read More

A recent PointSource survey shows that AI makes people shop more, spend more, and spread the word about it their shopping experience to their friends. Artificial intelligence (AI) is becoming companies' best weapon to reach customers in real time, and increase their levels of engagement. A recent … Read More

The Warehouse Group chief executive Nick Grayston says Kasbe's focus is transforming The Warehouse into an information driven-AI powered organisation that is managing analytics generated actions. “We do this … “Clean data is the key to being able to personalise customer experience.” With four … Read More

“It's part of a move toward agile working principles and enabling design thinking – which puts the customer experience at the heart of everything we do.” As part of this … Internally, we are using our AI technology in our HR applications such as chatbots and employee engagement surveys, he …