Similarly, only 37 percent of Canadians trust AI to improve the customer experience. A large number of Canadians are also undecided on AI, as 30 percent report that they neither trust nor distrust AI to have a positive impact in Canada. By contrast, 55 percent of Canadians said they trust …

The companies increasingly need to rewire their DNA and bring better features and innovations to ensure an unmistakable customer experience. While general intelligence is a far reaching goal for AI, botification has the power to bring convenience at a much faster pace, if they are 100 percent … Read More

For example, artificial intelligence (AI) and machine learning that is sweeping the industry. Embrace it or miss out. It is one of the biggest revolutions. With Amazon Go, we embraced AI, video and IoT to change the consumer experience. “Fourthly, high velocity decision making or the ability to make a … …

James Keaten: So what we usually do is take a team of analysts that have no idea about the customer experience. They have no idea what a customer's said in satisfaction surveys or verbatims. Then we have them look at a rubric of various communication behaviors and functions, and then …

"The acquisition of Invertex will deepen our bench of digital talent and further our capabilities in computer vision and artificial intelligence as we create the most compelling Nike consumer experience at every touch point," Nike Chief Digital Officer Adam Sussman said in a press release. Nike will be … Read More

Companies using CXone and the Omilia application can deploy next generation conversational customer care portals over all channels using one single cloud customer experience platform — designing and training Omilia artificial intelligence once and deploying the same application on all channels, … Read More

The findings were revealed in a survey of 100 senior IT decision-makers in the UK, covering their attitudes towards AI and its adoption in their respective organisations. As a result of these beliefs, 61% of respondents said they are using, or will use AI for customer-service analysis and intervention. Read …

Separately, Booking.com said it has hit another milestone with its use of AI to improve customer engagement. … It's difficult to trace and attribute business that directly results from a bot experience: If a user comes back, are they doing so because of the great bot, a competitive price, or …

Oracle on Tuesday is announcing three new products within its Customer Experience (CX) Cloud Suite: an analytics application called Infinity; a powerful, easy-to-use segmentation tool … First, Oracle is giving salespeople new AI-based forecasting capabilities within the Sales and Engagement Clouds. Read More

Finally, Oracle also unfurled Oracle Loyalty, a dedicated cloud application for managing customer loyalty programs that can be integrated with the rest of the Oracle CX portfolio via REST application programming interfaces (APIs). AI-based capabilities that have been injected into Oracle CX applications … Read More