NiceBot News
Facebook

Institutions prepare to take Facebook out to the woodshed

Large institutional investors are ramping up their calls for governance reforms at Facebook Inc. following revelations that Cambridge Analytica, a data-mining company that was a digital consultant to Donald Trump's 2016 presidential campaign, harvested the personal data of about 87 million users. Read More

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Facebook

Facebook data breach not the only scam that lurks

Facebook CEO Mark Zuckerberg appeared before the House Commerce Committee on April 11 to explain his company's part in the Cambridge Analytica data-breach scandal. The story broke on March 17 that Cambridge Analytica, a “strategic communications” consultancy, had harvested information … Read More

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Facebook

Is America’s national security Facebook and Google’s problem?

Outrage that Facebook made the private data of over 87 million of its U.S. users available to the Trump campaign has stoked fears of big US-based technology companies are tracking our every move and misusing our personal data to manipulate us without adequate transparency, oversight, … Read More

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Social Media

Erica Garner Posthumously Wins Shorty Award for Social Media Activism

From her commitment to speaking out against the war on drugs to advocating for prison abolition, Erica Garner understood that none of us are free until all of us are free, and she used social media to make that clear every single day. She understood social media's power and potential, …

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Social Media

NRL chief executive Todd Greenberg sparks social media campaign to talk the game up

NRL chief executive Todd Greenberg has taken to social media to fire back at his critics over the state of the game this season after starting up a social media campaign to talk up rugby league. Using the hashtag 'Talk the Game Up', Greenberg has already been backed by Kangaroos …

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Social Media

Social media, politics, and the bubble of distraction

When the President changes our country so drastically, will we have a new concept of what's normal? If our social media feeds consist of people who think just like us, how can we expect social change? And why do we always assume the future will be better than the past? …

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A.I and Customer Experience

AI Today: Who Is Using It Right Now, and How

To see some of these capabilities in action, check out the new website for Peach Aviation which features an automated response system that provides multi-language support for customer inquiries. The system runs on the Desse AI agent provided by SCSK ServiceWare Corp., and can respond in all … Read More

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A.I and Customer Experience

10 Indian Startups That Are Leading The AI Race: 2018

The trio were always intrigued by the fact that enterprise systems are not able to keep pace with the consumer-facing technologies and seamless user experience had to be brought. Currently a bootstrapped startup, they are looking to raise formal seed round in the next three to six months time. Read …

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Customer Service

Restaurant owners love prepaid reservations – but will diners bite?

… San Francisco's Coi, Napa Valley's French Laundry and New York's Per Se (Thomas Keller, chef-owner of the latter two, was also an investor, along with former Twitter chief executive Dick Costolo and venture capitalist Kimbal Musk). Tock includes a detailed customer–service management system that … Read More

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Customer Service

City’s lifeguard training makes a splash

“There are multiple parts to the training: lifeguard training, city policy and procedures, Title 22 (emergency response), customer service training, … Participants learn how to rescue an active drowning patient from an instructor during Summer Recruitment Training at the Santa Clarita Aquatic Center. Read More

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