The most likely outcome of Facebook's current scandal continues to be that nothing will happen, for all of the inherent lethargy in our political system noted above. And, if something does, European-style data regulation seems the more likely outcome, as I noted last month. No wonder Facebook's stock … Read More

Advertiser spending on Facebook was up by an average of 43pc year-on-year over the weeks following the data row, according to advertising analysts. Since the revelations, several major advertising groups have threatened to boycott Facebook if it doesn't offer better user privacy controls. The details of … Read More

John Ounpuu is co-owner of Modern Craft, a Vancouver-based marketing consultancy focused on helping brands keep pace with modern customers. It's tempting to feel a little schadenfreude for Mark Zuckerberg. After all, who doesn't find a bit of secret joy in watching the powerful squirm. And Facebook … Read More

It's still early into 2018, but it might be safe to say that one of the funniest comedy shows to come through St. Louis this year took place in a Northside church. Bishop Antwain Jackson and his Equation Church hosted the St. Louis leg of the Real Comedians of Social …

Social media expert Owen Video joined Good Morning San Diego to discuss the ongoing Syrian Crisis through the lens of social media. Owen Video is a YouTube Marketing Consultant. He has made over 1,000 videos for the web and has a YouTube channel with over 35k subscribers, more than 2.2 … …

Video posted to social media shows police officers arresting two black men as they sat in a Starbucks coffee shop in Philadelphia. The arrests prompted some to accuse the company of racial discrimination. Source: Reuters/Melissa Depino. Sun 15 Apr 2018 21.34 EDT. Share on Facebook · Share on … Read More

… automation migrates customers into increasingly online based interactions, our real-time data-driven customer experience video communication platform, allows companies to retain a personalised engagement. This is the future of customer-centric organisations, and one we're excited to be a part of.” Read More

While CSR is an important expression of an organization's core values, purpose-built experiences must be founded upon the brand's value proposition and primary functions. The blunt fact is that a customer whose needs are left unfulfilled from poor service or neglected brand promises will not likely be … Read More

He encouraged customers who have not received bills since the initial bill issuance to pay down on their balance. “Customers can utilize the on-line payment portal on the WAPA website, www.viwapa.vi, or the payment kiosks located at Petrus Plaza on St. Thomas and at the authority's customer service … Read More

Instead, contact center operators are seeking tech-savvy, customer service-oriented talent to work alongside robots. This dual focus on talent and digital strategy is fueling momentum in the U.S. contact center sector, where growth is currently outpacing the global industry. Between 2012 and 2016, … Read More