Capita’s VW UK customer service contract extended by two years
The company, which began working with VW in 2006, will continue to provide customer service for the car maker's brands in the UK, including Volkswagen, Audi, Skoda, Seat and Volkswagen … This includes delivering customer care and technical services via phone, social media and the online service. Read More
Loyalty360 Reads: April 10th, 2018
Customers have become so frustrated with the decline in customer service that they started taking to social media to complain. “6min on hold 2 furnishing team, 3wks of no replies to emails, 6mths waiting for curtains and £6k paid WHERE R MY CURTAINS?” one customer wrote, forcing the brand to … …
Boxed Launches Membership With Customer Rewards And Discounts
The membership — called Boxed Up — will not replace the standard free membership. But it does offer perks, such as free “priority shipping” for orders over $20, as well as 2 percent cash rewards based on what customers spend, price-matching for competitors, and “VIP customer service.” In the free …
Social Studies: Reds’ Lisa Braun On Fan Engagement, Bloopers
We have in terms of overall information a program called Reds Way, which is a customer service training. Everyone who interacts with the fans from the people who work in the parking garage to concessions to the ushers and security, everyone goes through this training. It's really to enhance the …
App Developer’s 5 Tips That You Might Not Know About Online Privacy
I hope these five points help users understand a few tips that might not be obvious. We recommend deleting anyone from your social media platform that you don't personally know and locking down all your profiles through the platforms security settings. There are many articles written about this topic … Read …
Capita shares jump as Volkswagen extends customer services contract
Volkswagen will continue to use Capita's customer service support centre for its UK brands including Volkswagen, Audi, ŠKODA and SEAT. The support centre offers customer care and technical services over the phone, on social media and online. “The extension of our partnership demonstrates the … Read More
Empire Communities Debuts the Maverick Social Club and New King West Condo
Celebrating 25 years of building inspiring new places to live, Empire has an established tradition of creating prestigious award-winning new homes, communities and amenities and has earned a reputation for outstanding attention to detail and customer service. Since its inception in 1993, Empire has … Read More
What’s driving Global CREDENTIALING SOFTWARE Market? Stay up-to-date with emerging trends …
The research study is segmented by Types [Cloud Identity & Access Management, Social Customer Service &Contact Center Infrastructure & Others] as well as Key Applications [Electronic Credentials Storage, Background Screening, Continuing Education & Others] with historical and projected market … Read More
Top Five Social Media Practices for Restaurants and Cafes in 2018
People spend two hours a day, five years in a lifetime, and spend more time on social media than eating/drinking. Most people (85 percent), … goes a long way. Engaging with users' comments shows users that that you care about them and that you have great customer service both online …
Social medial key to business success in this digital age
She said Yelp is the most popular social media site for reviews, which means businesses should monitor mentions on social media, respond appropriately, provide fast response to social media queries, publish customer service options and train their customer service personnel. If necessary, posting … Read More