The need for a symbiotic marketing and customer service relationship is only more important now, with consumers increasingly turning to social media as a way to communicate with businesses. In fact, social media is most customers' preferred method of contacting a brand — preferable to live chat, email … Read More

We can build your own newsfeed, photobooth and multi-media chat, group chat, meet up and other features platform and app with your name and provide customer service and support . Here are just some of the approved and some IQ Award-winning features we have developed and you can have or … …

Video on social media shows a Jacksonville McDonald's employee yelling at a customer, coming from behind the cash register counter and slapping … customers say the employee's reaction was unprofessional. … "Your job is customer service, and you come behind the counter and fight a consumer? Read More

This capability enables customer service reps to reach out to customers if they receive a survey with lackluster results. Salesforce also devoted a session to its Philanthropy Cloud, a product that helps companies develop a philanthropic arm of their businesses, enriching their employees' experience. Read More

“Many of these folks are connected to communities of faith, so this provides a customer base instantly — and resources,” White said. “So they've got resources and people that form an instant customer and service base.” The Social Enterprise Academy originated in the “Spark Tank,” an annual pitchfest … Read More

Use social CRM to boost customer engagement. Social engagement will enable customer service, sales and marketing teams to build positive relationships with customers. Connect with customers to gain insights into products, services and brand or simply drive social activities such as publishing posts … Read More

The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades – all of which express the voice of the customer. Only those with a 4- or 5-star rating receive The Talk Award. Read More

Brands that do reach out and reply to comments and tweets are typically viewed favourably by users – plus it can take the strain off other areas of customer service. For a luxury brand like Chanel, however, this is clearly not a priority, or at least not one big enough …

86% of consumers note that it is appealing when a retailer's staff and customer support uses their personal preferences to provide better service. • 52% of retailers think consumers are concerned about data being passed onto third parties, yet 81% of consumers would consider removing their personal … Read More

“Customer relationships are really key to customer service and in this day and age with Twitter and social media and mobile phones for everything it's gotten more difficult to figure out how to have a high touch experience in this high-tech world.” Eda Baldauf, who has been general manager of …