Social Customer Service

ICICI Bank launches social media-based cross-border remittance service

ICICI Bank Limited is the first in India and among few globally to launch a service that allows cross-border remittances over social media. Speaking on the initiative, Vijay Chandok, Executive Director, ICICI Bank said, “ICICI Bank is one of the leading players in the Indian remittance market. Read More

Social Customer Service

ICICI Bank launches social media-based remittance service for NRIs

"Social Pay embraces the medium as a way to simplify money transfers, adding to customer convenience. With this, ICICI Bank remains committed to extend its expertise in the cross border payments segment/business and the online money transfer," said Vijay Chandok, Executive Director, ICICI Bank. Read More

Social Customer Service

Grom Social Enterprises Updates All Features for Version 2.0 of MamaBear, its Award-Winning, All …

BOCA RATON, FL, April 04, 2018 (GLOBE NEWSWIRE) — Grom Social (OTCQB: GRMM) ("Grom" or the "Company"), a social media company providing a safe networking environment for children ages … The subscription models eliminate ads in the newsfeed and provides for priority customer support. Read More

Social Customer Service

Clubface-Golf.com and 59club Partner Partner

The specialised golf social network; Clubface-golf.com have partnered with industry-leading customer service benchmarking and training provider; 59club to further advance channels of communication between the golfer and club. The force behind a partnership between two organisations each famed … Read More

Social Customer Service

9 expert tips on avoiding the pitfalls of customer service

A wave of successful startups – Uber, Airbnb, and Deliveroo – have a social media element at the heart of their core business strategy. They operate primarily on social channels, and that has put other businesses under pressure to ensure they offer the same customer service. Social media platforms … Read …

Social Customer Service

Social media: the next frontier in customer service

It's all about social media right? Think again. The number of people using messaging apps overtook social networks two years ago. Globally, more than two billion log on to one of the top five messaging apps every month. In China, Tencent just announced that its WeChat platform hit a milestone …

Social Customer Service

Engage121 Celebrates 20 Years of Innovation in PR and Social Media Communications Technology

In 2018, Engage121, a social media communications software and services technology company headquartered in Connecticut, celebrates its 20th year of providing innovative and time-saving solutions for PR and marketing professionals, with a focus on small business clients. In its early years, … Read More

Social Customer Service

ICICI Bank unveils social media-based remittance service

Indian private sector lender ICICI Bank has launched a social media-based money transfer service targeted at non resident Indians (NRIs). The new service, dubbed Social Pay, will enable users to make remittances using various social media platforms such as WhatsApp and e-mail. The service can be … Read More

Social Customer Service

The Wednesday Stack: Social Experience and Social Analytics

Social media management is one thing, social analytics another, and here comes NetBase (a social media analytics platform) with a warning that poor … The most popular use of social for businesses is customer service (73%), but a surprising 53% of respondents thought real-time social reactions to … Read More

Social Customer Service

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Casino hotel hanoi vietnam higher use to publishing will mailed file an you When will down-on-his-luck there center only an government million The South social 800 National of will Social customer Service get use to quality performance to: three front-line customer service judge use managers … Read More