Digital discovery is an opportunity for consumers to start a lasting relationship with a brand. As a result, retailers are adopting chatbots to guide the customer through the e-commerce journey with the specificity of a one-on-one interaction with a salesperson. To help consumers discover the best products … Read More

One thing I really like about the Safaricom chatbot is the emphasis on security. Unlike on other customer service-centred bots I have used where anyone with the required information, like say, a Kenya Power account number, can access critical information, the Safaricom chatbot is integrated with the SIM … Read More

BrandWizard's AI-powered chatbot can be trained to answer questions about the brand management system, and can point people to relevant parts of the brand guidelines. In helping users find the answers they need quickly, BrandWizard's chatbot frees up the Brand Team so they can focus on other, … Read More

We are living in interesting times, that has never been in doubt… but how cool is it to shift from chatting with your best friend online to purchase airtime to chat with another who is not online in a voice call? That, in a nutshell, is what Pia, a chatbot …

Though still nascent technologies, AI-powered chatbots and voice assistants are growing in popularity in the workplace, according to a recent report from Spiceworks. More and more, governments around the world are pouring investments into developing the technology; China is inching closer to the … Read More

Chatbots, which had a prominent position last year, are expected to grow with one of the key interfaces between the brand and consumer in 2018. According to research firm Gran View Research, the overall growth of the chatbots market should be at annual rates of 24 percent by 2025. For …

Thanks to AI, businesses can use chatbots to automate customer communication. Chatbots are programs that recreate natural human conversation, learning more with each interaction, and thus, improving their ability to answer customers' questions. By automating customer communication through … Read More

“Yet, they prefer to ask someone about their queries and so a chatbot seems the best way to go.” In 2017, her team began experimenting with using chatbots and turned to Google Cloud, as they had the right tools and expertise to help them through this digital journey. Digi uses …

BOTFUEL is an enterprise-grade chatbot builder platform for developers to run and manage highly conversational chatbots. USERS LOVE iT has created negOptim, a cloud-based app suite for retailers that covers business and marketing strategy, including negotiation processes, promotional event … Read More

SAN FRANCISCO, April 12, 2018 /PRNewswire/ — Chatbots Life, a full-service chatbot design, development and marketing agency that works to leverage the power of artificially intelligent conversational bots in the world of consumerism today, this week announced they are releasing a new … Read More