First, a chatbot program needs to understand natural language queries. And second, chatbots are implemented with some type of artificial intelligence (AI) technology or machine learning, so they can be trained to recognise the underlying question regardless of how it is phrased, and then return the … Read More

In its endeavor to provide better services to its users, Indian Railways may soon use chatbots to respond to train queries and boost customer experience. In the past few years, Railways has been quite open to embrace technology. However, using chatbots to offload the mundane work is an absolute first … …

(MENAFN Editorial) Consumer51, an international consumer-experience company with business operations in Pennsylvania, New Mexico and Indiana, announced that the company has started work on Emplay, Inc.'s proprietary chatbot user experience design. Emplay, Inc., a long-time client of the firm, … Read More

The program is a cutting-edge adaption to the advancement in chatbots, AI, and the quest to achieve optimum customer service and support through a mobile device. While the digital world evolves, IRIO keeps the power of the personal touch in mind. “Chatbots and AI is, for businesses, the messaging … Read …

Have chatbots initiate proactive chats: Chatbots are expected to be the top application of AI over the next five years, according to TechEmergence. AI-powered chatbots are not just a great way to scale service post-sale, but also during browsing and buying. Proactive service drives sales and chatbots are … Read More

Using chatbots for knowledge-driven tasks potentially changes every workflow. One target is to replace the data input form, which no one likes using. The data form is at least an 190+ year old instrument, apparently designed by Charles Babbage that is hardwired into conventional thinking. Indeed, the … Read More

However, the AI brain needs to be able to connect with enterprise systems if it wants to automate tasks. To illustrate this with an example, one company I've encountered has been working to create an AI-powered chatbot to help with customer support. However, they hit a brick wall because even …

Chatbots market Report contains complete coverage, intensive analysis, and actionable market insights to spot opportunities in existing and potential markets. This Chatbots Market report highlights key dynamics of current Industry sector. The potential of the Industry has been investigated along with the … Read More

Chatbots are increasingly being used in the realm of customer service. Banks have led the way with voice automation and many businesses are following this trend. If you need to be convinced of the the role of the chatbot in e-commerce, this infographic has gathered some insights and predictions. Read …

Chatbots and other forms of voice-enabled artificial intelligence (AI) are slowly but surely being incorporated into multiple business processes, especially when it comes to anything to do with customer service. The success of those efforts, however, has been mixed at best. Most end users can still identify … Read More