‘Pax’ Is a Chatbot for People Who Have OCD and Intrusive Thoughts
Aaron Harvey and Rose Bretecher understand what it is like to experience symptoms of mental illness for a long period of time without much education about what is happening or how to find help. That's why they created Pax, a Facebook messenger chatbot designed for people with intrusive thoughts … Read …
Gartner: 25 percent of customer service operations will use chatbots by 2020
Chatbots are set to be integrated across a quarter of all customer service and support operations by 2020, Gartner has predicted. Despite less than 2 percent of businesses using virtual customer assistants (VCA) in 2017, the research firm believes the technology will become much more popular in the … Read More
Can awful airline customer service be overridden with AI and analytics?
On the customer service side, the growing usage of AI-powered chatbots and virtual assistants is transforming how customers receive the latest information. These solutions and IVR systems provide airlines with a cost-effective method of answering a significant portion of customers' questions. Icelandair … Read More
Wine-Searcher Builds Casey The Chatbot To Reach ‘Everyday Wine Drinke’r
Casey is Wine-Searcher's new wine chatbot. The bot, currently available in beta on the Wine-Searcher website or through Facebook Messenger, is a big strategic initiative for the company according to company spokesperson Suzanne Kendrick because they see Casey as a way to expand their … Read More
IBM Watson CTO: A range of conversational technologies can coexist
IBM Watson VP and CTO Rob High explains why there's space for both conversational agents and chatbots in the enterprise, each bringing a different level of utility. Read More
Chatbot Evolution To More Private Conversations Adds Complexity
Chatbots are being used in increasingly personal or detailed interview situations, from medical to abuse or hiring situations. Creators need to know the rules and best practices to make sure that the bot does a good job before automating this touchy process. A couple of recent articles show just how …
How Small Businesses Can Leverage Machine Learning And AI
Most startup companies would be mired in costly IT expenses if it wasn't for the cloud. They accept that technologies like cloud office suites, chatbots, and AI tools are also a basic part of their easily-available IT menu. However, many existing small businesses still have the mindset that powerful IT …
Dashbot and Recime Announce Partnership to Offer Analytics to Enterprise Chatbots
Dashbot, the leading conversational analytics platform, entered into a strategic partnership with Recime, an enterprise chatbot building platform, both companies reported earlier this month. The partnership will provide companies building conversational products (chatbots) on the Recime platform with … Read More