Social media has helped drive the national marches in Atlanta, Washington and multiple other cities. Participants are using hashtags and other designators for staying in touch and showing their support. A special Snapchat filter will be accessible. And those sharing photos and videos will be using the … Read More

"At Vue.ai, we've studied these processes and observed our customers go through the motions of these functions. The AI we've built is to make their lives easier with the single goal of going to market faster, while keeping the integrity of a fantastic customer experience. AI is here to stay, …

In many cases, interaction between siloed front and back offices hampers the ability of enterprises to provide the optimal customer experience. The solution is to design intelligent automation, enabled by a variety of new digital technologies including artificial intelligence (AI) to enhance the human … Read More

AI will enable the re/insurance industry to both improve the customer experience and to enhance efficiencies in underwriting, claims processing, risk analysis and product development. Tasks that once took months to finish can be completed in a matter of minutes, opening the gate for insurers to reap … Read More

The concept can also be implemented beyond Twitter's borders: companies can use similar algorithms to identify unusual spikes in customer activity, surges in certain topics coming through customer service, or to identify trending geographic locations for sales. Trending topics can give organizations … Read More

Lisa and Giovanni Senafe founded Bentley's PetStuff in 2008 in Arlington Heights, Illinois, with the vision of helping customers feel confident choosing their pet food, knowing they were making a healthy purchase for their pets. With a commitment to community and trustworthy customer service, the stores … Read More

Moldova-based operator IDC, working in the Republic of Transnistria, has launched an updated version of its self-service mobile application 'My IDC'. The application enables customer to check their credit balance, as well as remaining voice, data and SMS on the smartphone screen. An opportunity to … Read More

A start-up company has developedand launched a new AI-powered chatbot solution to help cricket fans by answering queries. A feature-rich, intelligent bot API can mine relevant answers from statistical inputs obtained from every important international cricketing series and tournament, a release from … Read More

When will MS Dhoni play again? How many matches has South Africa won while playing at home? How many runs has Virat Kohli scored? A Chennai-based startup has created an artificial intelligence-powered chatbot which it says can answer any query related to the sport. Roanuz Softwares Pvt. Ltd … Read More

Kia boosted sale conversion rates after releasing a chatbot on Facebook Messenger to help car buyers find answers to their questions, according to Digiday. The South Korean carmaker, which is partly owned by Hyundai Motors, in November launched its Kian chatbot as a direct source of information … Read More