IDC upgrades customer service mobile app

Customer Service

Moldova-based operator IDC, working in the Republic of Transnistria, has launched an updated version of its self-service mobile application 'My IDC'. The application enables customer to check their credit balance, as well as remaining voice, data and SMS on the smartphone screen. An opportunity to …

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Customer Service
The Retail Industry Is Focusing on Customer Experience and Convenience to Win in Ecommerce

For decades, the retail industry stood strong. Retailers emerged fairly unscathed during the first wave of the internet in the '90s because consumers still by and large chose to shop in physical stores staffed with employees that strived to provide customer service. So, it was business as usual with a …

Customer Service
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Customer Service
Govt kick-starts “overdue” telco consumer safeguards review

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