In 2004, when Mark Zuckerberg was a Harvard undergrad working on a skunkworks project called The Facebook, a friend asked him how he'd managed to obtain more than 4,000 emails, photos and other bits of personal info from fellow students. “People just submitted it. I don't know why. They 'trust …

Various studies show that Twitter is most often the platform of choice for customer service queries and while Facebook is attempting to master this sector with the creation of new bots, short term, it makes sense to maximise on your customer service offering within Twitter, providing fast response times and … …

NetBase is the award-winning social analytics platform that global companies use to run brands, build businesses, and connect with consumers every second. Its platform processes millions of social media posts daily for actionable business insights for marketing, research, customer service, sales, PR, … Read More

"All addictions operate on the variable-reward system," says Turel, who estimates that about five to 10 percent of the population could now meet the criteria of being at risk for social media addiction. Chronic users spend hours staring glassy-eyed at screens in search of the tiny rushes that come with …

If there's a single theme that dominates Ezra Klein's fascinating interview with Mark Zuckerberg, it's accountability. In the 18 months since the 2016 election, the world has belatedly come to grips with the unintended consequences of social media, and yet, it's only beginning to ask who should be held … Read …

Thanks to Cambridge Analytica, people have become hyperaware of the issues related to their online privacy, particularly within Facebook and other social networks. But while the recent news cycle so far has focused concerns around our own personal data, the Child Rescue Coalition (CRC) is taking … Read More

Our Innovation team under the direction of Nixon, will focus on incorporating AI, Machine Learning and alike in our products and services, which improve productivity and delivery speed to our customers. We are encouraged by some of the early success we have experienced and more importantly the … Read More

“With Counselytics, we are bringing on top proven experts in artificial intelligence, with 25 years of collective experience in document analytics,” said Conga CEO Matthew J. Schiltz. “Counselytics' solution furthers our work to deeply instrument the contract process. This will accelerate our customers' … Read More

NEW YORK–(BUSINESS WIRE)–Bluecore, a retail marketing company whose AI-driven platform matches customers with the products they love, has … product catalog data are simultaneously driving more revenue, while improving efficiency and providing a more relevant customer experience,” said … Read More

For some industries that rely on near-constant access to Instagram data — think customer service or brand marketing — these limits can make it difficult to keep up with customer complaints or posts. [Kurt Wagner / Recode]. Tesla is starting its second quarter in a defensive crouch: Its semiautonomous … Read …