A damning report from the Children's Commissioner for England last month found social media apps like Facebook, Snapchat, Musical.ly and Whatsapp are “still not doing enough” to stop younger kids under 13 from using them. It warned social media was exposing kids to “significant emotional” risks … Read More

CMOs are now looking at mixing and matching a brand's marketing needs with a variety of AI initiatives. This allows CMOs a greater … By aligning the correct interlocking Lego blocks of AI, one should be able to transform a customer's experience in interacting with the brand. This alone should …

He added: “Customer experience cannot just be the remit of marketing or customer services; it must be driven through every function of the organisation, from marketing and IT to product development and design. By breaking down organisational silos and using data and AI to combine analytical insight … Read More

An experienced team of AI experts is available to continuously train the system, ensuring these businesses provide the best customer experience via whatever channel their customers choose. As a Microsoft Partner, Wysdom is able to offer their services to a wider global audience, while simultaneously … Read More

The Printing Industries of America (PIA) has launched a new Customer Service Professional Certification (CSP) Program to train and validate the expertise of customer service representatives in a production print environment. The CSP Certification Program, said the organization, will provide vital skills … Read More

Only 3% said revenue growth was the primary driver for their customer contact centers. The days of relentlessly focusing on cutting costs and offshoring are over, and inside sales and customer service teams are under fire to adapt to the new rules of the “CX Economy.” The challenges that sales …

Customer service chatbots are quickly increasing in popularity, and it's easy to see why. This evolving technology makes it easier for businesses to engage their customers, cut down on their workload and proactively prevent minor customer service issues from becoming major problems. Keep reading … Read More

Consumers say they like chatbots for a number of reasons, including their constant accessibility, fast response times, and ability to quickly answer questions. The benefits for brands are impressive, too. Chatbots enable continuous customer service, marketing engagement, and sales promotion without … Read More

Customers are interacting with an array of different channels from messaging apps to chat bots when buying goods, and so retailers need to keep up with their customers' demands to increase their revenue. Recently, a UK grocery chain launched a fully-automated messenger chatbot to help customers … Read More

Customer service chatbots are quickly increasing in popularity, and it's easy to see why. This evolving technology makes it easier for businesses to engage their customers, cut down on their workload and proactively prevent minor customer service issues from becoming major problems. Keep reading … Read More