Using Chatbots As A Customer Service Virtual Agent

Chatbots

Customer service chatbots are quickly increasing in popularity, and it's easy to see why. This evolving technology makes it easier for businesses to engage their customers, cut down on their workload and proactively prevent minor customer service issues from becoming major problems. Keep reading …

Read More

Share this New

Chatbots
Guestfriend automates chatbot creation for restaurants

While chatbots might sound like an interesting experiment for restaurants and other small businesses, they probably can't devote much time or money to building them. So a startup called Guestfriend is planning to make the process as fast and easy as possible. The company has raised $5 million in … Read …

Chatbots
Doddle launches returns chatbot

Doddle, has launched a Facebook chatbot using artificial intelligence (AI) to ask customers for one or more pieces of data related to their return (a 30 second interaction) that also reduces the time a customer needs to spend in-store handing over the parcel to seconds. Upon opening the conversation … Read …

Chatbots
Chatbots are dead. A lack of AI killed them.

If a chatbot falls alone in a forest, does it make a sound? Given that basically no one uses chatbots, does it even matter? Chatbots were all the rage with the media but never caught on with developers or the consumers they serve. As Digit's Ethan Bloch has eulogized, "I'm …