Barely A Social Media Company – Twitter, Complete Research Report
Social media are a fickle bunch and it is imperil that we understand the business so that we can create a proper tracking list. Twitter is deviating from explicitly being a social media company. It is a hybrid, an intermediary, incorporating characteristics of both social and traditional media. Twitter is … …
L-G’s Twitter account hacked
Lieutenant-Governor Anil Baijal's Twitter account was hacked, his office confirmed here late on Tuesday evening. A senior official from Raj Niwas said, “The Twitter account @LtGovDelhi appears to have been unauthorisedly accessed…account controls have been restored…we are in touch with Twitter … Read More
Does Twitter Destroy Comics’ Creativity?
The adage is old as the internet itself (which means it's not really that old): “Don't read the comments.” But what do you do when comments are all there are? Welcome to Twitter. Twitter seems like the perfect marketing vehicle if you're a creative type: It's free, you can reach …
The weird and surprising things I found in the file Facebook has on me
The video is of a TV screen playing an old VHS tape and appears to be taken on a camera phone. My guess is my younger sister found the tape and filmed the video to send to me. But maybe I should just ask Facebook, because that's where I found …
The Curious Case of Facebook’s Clinton Ad Controversy
On Monday night, a new voice joined the furious debate over the extent to which Facebook is culpable for President Donald Trump. “We should all care about how social-media platforms play a part in our democratic process. Because unless it's addressed it will happen again,” tweeted Hillary Clinton. Read More
Facebook’s algorithm has wiped out a once-flourishing digital publisher
The company was one of a group of media company that had quickly amassed a big following on Facebook. But Facebook's recent algorithm tweak had throttled its traffic severely, causing its profit to plummet, the company says. Read More
You’re Doing It Wrong: What to Measure in Customer Service
Not surprisingly, how quickly a customer is acknowledged by ANY channel–email, chat, or social media–is still a critical success factor for customer service. However, service levels must remain consistent (unlike the variations my team delivered). When service levels vary wildly, this is effectively … Read More
‘It’s almost like a drug’ – how social media is keeping children up at night and driving some to despair
“Social media companies should take complaints more seriously. If someone reports something, they shouldn't take days to review it, they should literally just remove it straight away. The reaction from adults is just delete your account to stop the bullying, but that's taking something away from that young … Read More
Bengaluru-based hospitality AI platform Trilyo gets ₹1.62 crore
1.62 crore) in funding from Startup Buddy, Pulse Venture Capital and others. Trilyo, a B2B hospitality industry SaaS company that offers AI-driven voice chat-based solutions for providing next-generation customer experience, will utilise the capital primarily to scale operations in India and South-East Asia … Read More
The ABC of Insurance
When it comes to distribution, traditional insurers are still heavily reliant on agents to drive offline sales, while AI powers online sales. The role of AI is to enhance the customer experience and traditional business lines. With Big Data as a complement, AI adoption can quickly and accurately determine … Read …