Jennifer Nagu: Making the Case for a Good Customer Service
Shop A offers quality and value for money. Shop B offers pretty much the same. Both stores are one and the same in many ways, but for one differentiating factor – great customer service. To walk into Shop A is to walk into a booby trap. There are fewer sales …
UBank enlists IBM Watson for RoboBrain assistant
Digital-only Australian bank UBank has teamed up with IBM to create a "hyper-personalised" AI-powered cognitive assistant for customer service employees. Called RoboBrain, the assistant relies on IBM's Watson to create a one stop, one screen tool for searching information at UBank. Staffers talking to … Read More
Tesla tech training program up and running at Rio Hondo College
“We're working with some of the best automotive education programs in the country to educate students on electric vehicle technology and our unique approach to customer service to prepare them for a career at Tesla,” the Palo Alto-based automaker said in a statement. “Students graduate with a full … Read More
Action Auto & Towing professional auto repair service in Mint Hill
Action Auto opened for business in 1995 to provide reliable and dependable auto repair service in the community. Since then the company has grown and expanded into offering Towing service to it's loyal customer base and others as a value added service. Owner, Kenny Kuehl is very customer service … Read …
Westlake Announces New Third Party Servicing Entity and Partnerships
“Westlake's servicing department operates at high efficiencies and provides exceptional customer service,” stated Brian Renfro, Senior Vice President of Servicing. “Our third-party servicing solution will provide various partners access to this experienced team of service professionals, along with … Read More
Sewer customer complaints aren’t enough to push legislation through State Senate
Critics of the sewer system operations say the board which is now in charge of overseeing rates and customer service known as the GUSC Board (Governmental Utility Services Corporation) is failing in every respect to do its job. System owner Mike White has declined our requests for an interview. Read …
AppNeta Partners With Fuze To Deliver Service Assurance To Enterprise Customers At Scale
"Our customers' environments and the number of third-party networks used to connect to our service adds complexities that impede on the end user experience. Through customer trials, we've seen that AppNeta helps our customers have access to actionable insights needed to understand the "if," … Read More
Leadership’s Essential Role in Customer Experience
One financial services client had become frustrated with the lack of CX success. Years of investing in improvements to customer care had yielded little impact to the organization's overall customer satisfaction scores. Although post-call transactional surveys validated that the customer care group had … Read More
Bay couple bring back customer service
WITHIN 16 months of starting real estate business Property Central, Andrew and Chai Sainsbury have outgrown their home office. Andrew and Chai assessed the business's growth over a 12-month period and decided to take the next step and open shop in Main St, Pialba. "A lot of the work we've … …
7 strategies project managers can use to perfect stakeholder relationships
If you are always seeking ways to improve products, services, processes, or customer service levels, it will be reflected in your behavior and deliverables. Since customers are the recipients of your efforts, they will appreciate this trait. A continuous improvement mindset is one of the most valuable traits … Read More