Customer service teams today use a wide range of new technologies to help us resolve any number of issues we may have with our beloved devices. Of all of these technologies, remote support has emerged as one of the stand-out favourites. And for good reason. Remote support solutions take the … …

Can you go more than a few days without receiving a survey from one of the many companies you do business with? Companies are hungry for data to guide their business, especially data about their customers and their preferences. And when the use of their product or service made it …

Kalamazoo's own Seelye Auto Group has been awarded numerous awards from the online information and resource provider, Edmunds.com, for their outstanding sales satisfaction and customer service. Edmunds named Seelye Ford as the only 5-star premium dealer in the state of Michigan, which … Read More

“You can have a great shoe, but without the customer service aspect, you won't have a good experience,” said Placerville Sole Desire Shoes Manager Liesl Bogar, a 20-year El Dorado Hills resident. “When you come in, we welcome you, take off your shoes, measure your feet and help you find …

“YOUR CALL IS important to us,” a recorded voice tells resigned customers as they wait endlessly to speak to a human agent. AI is starting to help companies improve the quality and consistency of their service in order to persuade customers that they do in fact care about them. Ocado, …

But as the recent barrage of major storms and power outages have shown, consumers are looking to social media as a more convenient and customer-centric means for traveler care. In a 2017 survey, 81 percent of consumers “indicated that their expectations for digital customer service are higher today … Read More

Engaged employees are less stressed, more innovative and provide better customer service. They are more invested in your company and more likely to come up with opportunities to improve customer engagement. They are also less likely to hide or complain about issues, and instead, they create … Read More

CRM magazine has selected the recipients of this year's CRM Service Awards and highlighted them in its April 2018 issue. The 15th annual CRM Service Awards honor the leading vendors across nine customer service technology segments, four client companies that have used those solutions to reap … Read More

Today, of course, we're bombarded by hotels, car-rental companies, online retailers and others that pester us for feedback on the services they provide. Governments are also getting into the feedback game, and it's a smart thing to do. Governments ought to focus on customer service just as much as … Read …

“We are pleased to receive the Kachina Award for Achievement in Robotics, as it reflects our innovative contribution to meeting an ever-growing demand for process automations in the customer service industry, including increasingly complex requirements. Leaders across a wide array of industries are … Read More