Customer Service

Identiv Launches Global Services to Drive Customer Success

FREMONT, Calif., Feb. 22, 2018 (GLOBE NEWSWIRE) — Identiv, Inc. (NASDAQ:INVE) today launched Identiv Global Services (IGS), with a comprehensive catalog of end-to-end services that facilitates customer success and drives deeper adoption of the Identiv product portfolio. IGS supports customers … Read More

Customer Service

Firm’s customer service facility promises 40 jobs

The new positions include customer service representatives and dispatchers. “We built this call center to better serve the needs to our customers and community,” Best Home Services co-owners and brothers Chadd and Keegan Hodges say in the statement. “The call center is state-of-the-art for our … Read More

Customer Service

Winterthur Gas & Diesel confirms Wärtsilä and CSSC Marine Service as global service providers

The rights of the Licensed Engine Manufacturers, to provide services to their engines, remain unaffected by these new global service agreements. WinGD's warranty and customer support will continue while these new agreements allow for normal scheduled and preventative maintenance or long term … Read More

Customer Service

Shizuoka Bank will use Fujitsu’s customer service platform FrontSHIP to digitise branch service

Fujitsu has announced that Shizuoka Bank will use Fujitsu's customer service platform, the Finance Solution Finplex Customer Contact Point Platform FrontSHIP. The system will be gradually implemented starting October 2018, and it will create new contact points with customers through digital channels, … Read More

Customer Service

MTN SAfrica brings in new customer service short codes to comply with ICASA rules

MTN South Africa says it will be introducing new short codes in accordance with the new numbering guidelines gazetted by the Independent Communications Authority of South Africa (ICASA). From 24 March, the short codes that MTN customers use to check their airtime balance, retrieve voicemail … Read More

Customer Service

Ask the Times: Long John Silver’s won’t open until summer

"Karen, we sincerely regret the longer hold times you experienced as that is certainly not how we want to treat our valued customers. Our Customer Service Center has unfortunately been experiencing extremely high call volumes in recent months, and we are working hard to resolve our hold time issue … Read …

Customer Service

‘Behavioural science’ will shape customer reaction to NB Power’s smart meters

asked public intervenor Heather Black. "We agree the project is dependent on on customers understanding the benefit that a (Smart) metre will bring," acknowledged Lynn Arsenault, NB Power's vice-president of customer service. "If it's using the home shows, if it's using meetings, we'll leverage areas … Read More

Customer Service

Ziebart Ranked #1 In Entrepreneur Franchise 500® Automotive Appearance Service Category For …

"Our heritage and history, combined with high-tech, cutting edge products and superior customer service, makes Ziebart a great investment for our franchisees," said Wolfe. The level of U.S. interest continues, with Ziebart stores planning to open in Dallas, Texas, Huntsville, Alabama, Sandusky, Ohio, … Read More

Customer Service

St.Luke’sHealth Tasmania wins customer satisfaction award

Launceston company St.Luke'sHealth has won the 2017 Roy Morgan Customer Satisfaction Award for Private Health Insurer of the Year. … The Roy Morgan Customer Service Awards hands out awards to the 32 companies providing the most consistent service to their clients in their field. Categories … Read More

Customer Service

Phoenix Window Replacement Company Wins Best of Houzz 2018 Service Award

For the second year in a row, Superior Replacement Windows has earned the window replacement and glazing industry's coveted Best of Houzz Award for Service, demonstrating the company's commitment to customer service for members of the local remodeling and design marketplace, Houzz.com in … Read More