Customer service takes the right people
I am not sure if this level of service is a result of the company's training or if Sue and her co-worker just loved their jobs. However in a world of mediocrity in customer service, they shone. So what is it about Sue and that particular restaurant that other businesses …
Seasonal Customer Service Assistant at NorthLink FerriesView all Jobs
To provide an excellent first point of contact with customers face to face, on the phone and via email. The NorthLink experience should reflect the business` core values of quality, service and responsibility while at the same time, encouraging conversion of initial enquiries to bookings and repeat … Read More
Warning: New Amazon scam will steal your money
Amazon is a juggernaut in the world of online retailers. It's probably the first site that you check when thinking about purchasing something online. There are even approximately 90 million Prime members in the U.S. With such a large base of customers, there are bound to be tons of customer …
St. Ambrose Forever Masters lecture set for March 6
Price is the current president of customer service consulting firm Driva Solutions, which has 150 clients. He was previously the first worldwide vice president of customer service at Amazon and has authored two books: “The Best Service is No Service: Liberating Your Customers from Customer Service, … Read More
Zhilabs FlowSight powers Celcom Axiata Customer Intelligence and Analytics
A culture that places the customer FIRST™ is reflected in our award-winning customer service, products, and other corporate accolades at a regional level. Celcom is part of the Axiata Group of Companies, one of the world's largest telecommunications companies, with close to 300 million customers … Read More
Airbnb introduces Airbnb Plus and a new service for luxury travelers
Today, the company is introducing two new services aimed at more high-end experiences and luxury travelers: Airbnb Plus and Beyond by Airbnb, part of a suite … It also comes with a premium customer support, which should make it easier for guests to reach the company should something go wrong. …
Worthless Warranty? Customers say they paid for coverage they couldn’t count on
MEMPHIS, Tenn. –From fine print in contracts to customer service fiascoes, the NewsChannel 3 investigators uncovered hundreds of complaints about home warranty companies filed with state regulators. Frustrated and fed up with the claims process, one Southeast Memphis couple turned to WREG for … Read More
Airbnb’s Co-Founder Dishes on Major Overhaul to How Customers Book Lodging
Homeowners accepted into the Airbnb Plus program would receive “premium customer support” that Blecharczyk said would consist of a dedicated customer service team, primarily consisting of outsourced workers. Blecharczyk aims to have 75,000 homes showcased on Airbnb Plus by the end of the … Read More
Huddle Room Video Conferencing Equipment Could Make Customer Service More Flexible
With the webcam rolling and the special effects and augmented reality features lighting up the video conferencing screen, your group has unending space and possibilities. When the call ends, however, you're all in an office meeting room barely large enough to seat four people. It's a huddle room, the … Read …
Scam Alert: Amazon Customer Service scam that targets your financial data
Scammers are now paying for their websites to show up whenever 'Amazon Customer Service number' is searched. Victims are then calling the number and giving away their personal information, assuming the person on the other end of the phone is who they say they are. Instead of calling this number … …