The Front Line: Hailing the best in travel retail customer service
We present the latest highlights from The Front Line, our regular e-Zine column sponsored by Copper Dog Scotch whisky, that champions customer service excellence in travel retail. The column explores how the airport retail experience is brought to life by individuals representing the leading industry … Read More
Service with a smile: the simple formula for success
Every customer Chey served was given their food and a personal compliment. Most, if not all, left with a smile on their face. The customer service I experienced that afternoon was exemplary. I'm not sure if this level of service is a result of Wendy's training or if Chey and …
Twitter relaxes the rules for customer service DMs
Twitter's bot crackdown is great for improving the quality of the service, but might make it harder for businesses to use it effectively. That's why the company is tweaking its system to enable companies to better deal with bulk communications. In the future, you shouldn't be waiting as long for …
Helpshift offers five Salesforce GDPR tips for customer support
Microsoft, which along with Salesforce has invested in Helpshift, offers three Helpshift analytics apps in its AppSource marketplace. Once Helpshift tuned up its own apps, the company began offering advice to companies prepping their GDPR strategies, regardless of the customer's CRM support service … Read More
Agent IQ Raises $6.3M to Kill Bot-Only and Traditional Customer Support with First-Ever AI …
The funding will be used to expand Agent IQ's team and scale its leading AI-powered customer support platform used by companies like Nike, Airbnb, Gillette and more. Tim Guleri from Sierra Ventures will also be joining Agent IQ's Board. Agent IQ champions a new approach to customer care that brings … …
RBS Cuts CEO Potential Share Award 10% After Poor Customer Score
RBS Cuts CEO Potential Share Award 10% After Poor Customer Score. By. Stephen … Royal Bank of Scotland Group Plc cut Ross McEwan's potential share award for 2018 by 10 percent after the bank failed to get the top customer service ratings and was deemed to need improvements to risk …
How to Be More to Your Vendors Than Just Another Customer
Whether it's a latte or a vacation in Belize, we're all accustomed to paying for a service and receiving the benefits. For the most part, these simple give-and-take transactions of our personal lives deliver what we need. But, when it comes to interacting with vendors for your business, it's a …
Freshworks Named a 2018 Gartner Peer Insights Customers’ Choice For IT Service Management …
Sydney, 22 February 2018 – Freshworks, the leading provider of cloud-based business software, today announced that the company has been named as one of the 2018 Gartner Peer Insights Customers' Choice for IT Service Management Tools. This is based on end user reviews of their Freshservice … Read More
AI customer service bot startup Agent IQ raises $6.3M
“Agent IQ champions a new approach to customer care that brings the human touch back to the forefront,” a spokesperson for the company told SiliconANGLE. “Enterprise companies, who previously preferred programmed chatbots and zero human intervention, are learning that bots are bad for … Read More
Post office not skipping mail service town hall in Ypsilanti
"As Chairman Meadows said, 'good customer service doesn't have a D or an R behind it.' I will not stop until these issues are addressed for the community." Representatives of the U.S. Postal Service, including Stephanie M. Brantley, post office operations manager at USPS; Lee A. Thompson, district … Read More