SBI launches Global NRI Center to enhance customer experience
The Global NRI Center will be a one-stop customer service center for all NRI (non-resident Indian) banking related services. To further enhance the service experience for NRIs, the bank also launched other related services such as wealth management, SBI Intelligent Assist, free post box service, SBI … Read More
5 Massive Customer Service Mistakes Even The Experts Make
Blind spots can sabotage the thinking of even the most well-versed and experienced experts. Here are five areas I've seen expert advice in customer service and customer experience go off course from time to time. 1. Focusing on first impressions but neglecting the importance of last impressions. Read More
BB&T bank customers in Charleston, elsewhere report service outages
"Due to a technical issue within our system, many of BB&T's banking services are unavailable this morning," BB&T said in a statement Friday. "We understand this is causing a major inconvenience for clients and our teams are continuing to work diligently to restore those services. We will work with … Read …
Amazon Go: retail’s future and new personalization challenges
Digitized retail stores also complicate the role of customer service employees who are there to back up the technology when things go wrong. Whereas a customer might deal with a chatbot to get easily reimbursed for a mischarged item, technology will not be able to solve unique customer difficulties or … …
USDA to rename Client Technology Services under IT modernization drive
As part of an ongoing federal information technology modernization, the Agriculture Department plans to rename one of its IT service providers to reflect a doubling down on customer service. Rory Schultz, a client executive at USDA, said Thursday during an AFFIRM panel discussion that the agency's … Read More
Google Assistant to get multiple new languages, distribution and skills
And carriers will also be able to more deeply integrate Google Assistant, so that users can ask about plan details and other carrier related services. In other words, carriers will theoretically be able to offload some of their customer service functions to Google Assistant: “This gives carriers a new way …
Customer service on Twitter just got a big upgrade
Twitter has made new tweaks that make it easier for businesses to provide customer service through direct message. Its more relaxed rules mean that businesses can more freely reply to customers who need support without having to worry about reaching a direct message limit. Spam accounts will still … Read More
Connect the Dots: Serving the Customer
Editor's Note: Kevin Anderson is a guest contributor sharing his experience and perspective on quality customer service and the important role it plays in business, whether that be in retail, advertising, etc. On hearing the phrase customer service, most folks likely think at once of the times they've received … Read …
Anger grows at ongoing BB&T outage locking customers out of accounts
BB&T is reporting service outages impacting millions of customers trying to use ATMs. It has not been made clear when the “technical issue” will be fixed. The bank, headquartered in Winston-Salem, sent out a tweet Thursday afternoon, noting many of its services were unavailable, including online … Read More
Which Australian companies rank best for customer service?
Research firm Roy Morgan has handed out its annual awards for customer service, recognising companies across a range of industries that go the extra mile to please its clients and users. At a ceremony in Melbourne, Roy Morgan's CEO Michele Levine presented 32 awards to businesses that … Read More