PlanGrid Wins Multiple Stevie Awards in Sales & Customer Service for Second Consecutive Year
SAN FRANCISCO, March 2, 2018 /PRNewswire/ — PlanGrid, the leader in construction productivity software, today announced it was recognized with multiple awards in the 12th annual Stevie Awards for Sales & Customer Service. Building on the multiple Stevie Awards PlanGrid received last year, the … Read More
Kimball Electronics awarded for customer service
JASPER — Online trade magazine Circuits Assembly awarded Kimball Electronics with one of its 2018 Service Excellence Awards for achieving the Highest Overall Customer Rating. The award was presented during a ceremony this week at the IPC Apex Expo in San Diego. The Service Excellence … Read More
Report: How digital disruptors ‘prioritise’ personalised customer experiences
The personalisation and customer service piece of the study – main tenets of the report – reported organisations that are approaching problems with empathy for users are creating close customer connections. “In many industries, customers even become collaborators on product planning and design,” … Read More
Does Better Customer Service Mean Lower Margins for Your Business?
If you're interested in public perception, your reputation or the strength of your brand, you absolutely have to insure a high quality of customer service. Some of the best restaurants don't need to advertise because they train their staff to ensure their customers have a great experience. On the other …
Here’s How Chatbots Can Help With the Heavy Lifting in E-Commerce Customer Care
With just a few interactions, a chatbot can offer both relevant product recommendations and promotions in order to secure a conversion. At the end of the transaction, the bot can record the outcome and pass along feedback or complaints with the service to human customer service personnel in order to … …
Karem’s Meats, closed after 53 years, remembered for selection, service
NEW ALBANY — Almost one year after a change in ownership and seven months after switching locations, Karem's Meats in New Albany closed last week after 53 years in business, dismaying generations of locals who visited the meat market for its fresh selection and customer service. “…We just … Read More
Customer Service Team Leader
As the Customer Service Leader at Flagology, you are part customer advocate and problem solver, part storyteller, part social media manager. Our customer service team also focuses on sales, by responding to consumer questions and exploring opportunities in niche markets. We are looking for … Read More
Can You Provide Great Customer Service Without Being Attentive?
Recently sitting in a cosy Portuguese restaurant, the place was at full capacity with around 30 diners and 3 staff serving. As a table of 6, one of the larger parties within the restaurant and 20% of their customer base we expected around 60% of one server's attention. However on …
USACE’s Zeltner Retires, Leaves a Legacy of Customer Service
“I've pushed my people to be the face of Programs – to step up, to brief the general officer or the customer, to give them opportunities outside their comfort zone while coaching them as they gain that experience. They may have done things differently than I would have, but that's …
Rahul De: Telecoms’ Brand Building is Hinged on Positive Customer Experience
We don't pride ourselves to be the best on all fronts however we have continuously strived to improve on our services most especially on our network to enable Nigerians enjoy the basics. From time to time, we keep investing millions of dollars on our network because superior customer service is …