Recently, the Uniserve board hired Nicholas Jeffery as the new CEO, who has a wealth of internet service provider and managed service company experience. Uniserve prides itself on delivering world class customer services. It believes that when all else is equal you can trust the company to offer … Read More

Keeping customers informed and customer service up and running are the biggest worries for many businesses. Fortunately, technology is increasingly capable of providing a viable solution during these periods. Contact centres today are increasingly choosing to opt for self-service options such as web … Read More

We all understand paying for services. But when the system for calculating bills for wastewater service develops a problem, dealing with that can be a pain for customers. A reader recently contacted me with a concern about a wastewater bill for his property. He received a bill for a month's …

“Frontier strives to address billing issues and service complaints promptly, whether the issue comes to Frontier's attention directly from the customer or through the commission,” Reap wrote in an email. “In addition, Frontier has implemented a number of process improvements over the past months … Read More

GREENSBORO, N.C., March 2, 2018 /PRNewswire/ — The Brooks Group, a global sales training and selling solutions firm, received two Bronze Stevie Awards in the 12th Annual Stevie Awards for Sales and Customer Service. The awards were won for the categories of Sales Training Practice of the … Read More

Shipper demand for visibility has seen Kuehne + Nagel launch the Sea Explorer service – a “comprehensive” overview of direct sea freight operations. It gives customers an overview of 3,000 vessels and 750 direct weekly sailings, acting as an extension to its quote, booking and tracking capabilities. Read More

The Brunswick-Glynn County Joint Water and Sewer Commission turned around its customer service department this year, reducing the percentage of … Due to the increase in calls last summer, Sellers tried rearranging the customer service department and getting the customer service employees to … Read More

The first-ever cloud-based legal practice management software, Rocket Matter, won a prestigious Silver Stevie Award for Customer Service Department of the Year for companies with up to 100 employees. 2018 marks the fourth consecutive year Rocket Matter has won a Stevie, putting it in a league of … Read More

At the time of this announcement, Doug Winter, Seismic co-founder and CEO, said, “Seismic continues to invest heavily in ensuring that we offer the best, most innovative sales enablement solution on the market for the customer.” Doug added, “Considering the tremendous amount of work our team puts … Read More

Santa Ana Unified School District (SAUSD) in Southern California has seen the effects of increased competition firsthand. Student enrollment has been in steady decline for nearly a decade, due, at least in part, to the fact that the city of Santa Ana has more charter schools than anywhere else in …