T-Mobile To Hire Around 1200 Reps For New Care Center
T-Mobile is looking to cement its recently earned position as the top U.S. carrier for customer service with the opening of a brand new customer care center that will substantially increase the number of customer care employees. The company says the result will be a growth in the number of …
IT’S TIME FOR THE AGE CARD
So we took the dreaded plunge and called AT&T customer service. After waiting for about 10 minutes, my husband shared our problem with a customer service representative and explained what we had tried so far. First she instructed us to go to the box next to the modem at our …
Verizon Wireless service outage reported; county says use landline to call 911
WILKES-BARRE — If you are a Verizon Wireless customer and are having trouble making a call, you are surely not alone. The Verizon Wireless network is down across parts of the East Coast, according to the Luzerne County 911 Facebook page. The post states: “If you have Verizon Wireless and …
Owens: Key to great season will be patience, customer service
A key part of maintaining our customer service during peak season is to exercise patience. Patience is a virtue year-round, but is especially important when we're busy. In this day and age where a negative TripAdvisor review can be the kiss of death, it is essential to maintain your customer …
A brave new world for retail IT
Retailers are utilizing IT in pursuit of two key goals — improving customer service and driving down cost. As a result, all IT investment has to be justified against improvements delivered in both of these areas. When it comes to cost, how technology is deployed, supported and updated across hundreds …
4 Reasons to Give Your Employees Instant Access to Business Information
Giving employees ready access to relevant information can enable better customer service. When customers have an issue with your product or service, they don't contact you hoping to be put on music hold for a while or to wait a couple of days for a response to their email. They …
Empower Your Customer Service Employees to Succeed
Source: gpsinsight.com “Let me speak to your manager” is the typical phrase spoken by an angry, frustrated customer, and it's a big flashing sign that your customer service department has failed in its main mission. More likely than not, that customer became even more angry and frustrated because the … Read …
Rollins Purchases OPC Pest Services
"OPC Services goal has always been to provide extraordinary customer service, which aligns with Rollins' mission – to be the best service company in the world," said John Wilson, President and Chief Operating Officer of Rollins Inc. "We look forward to OPC Services joining our family of brands, and we … …
salesforce.com Management Talks AI, Growth Drivers, and More
Block explained that growth in service cloud has been driven by its clients seeking out the best platforms to help them stand out when it comes to customer service. He said, "If you think about how companies are differentiating themselves, they differentiate with service and we have the leading solution …
DAT Solutions Wins Silver “Stevie” Award for Customer Service
DAT's presentation, “A Road to Professional Development, Caring Culture, and Customers for Life,” garnered praise from the panel of judges at the awards ceremony, held on February 23 in Las Vegas. The Stevie Awards recognize excellence in customer service, contact center, business development … Read More