Online car-buying site comes to town
The company has developed its website to be user-friendly and has incorporated customer service staff to assist with the revamped car-buying process. The company also places an emphasis on building trust with customers, according to Keeton. Vehicles on Carvana.com are Carvana Certified and … Read More
How Your Net Promoter Score Could Influence Your Business
NPS is also a way for staff to understand the connection between their role and how it impacts our customers, Dent says. For example, while sales and customer service employees may have a good understanding of how they rate with customers as a result of their direct interactions with them, … …
Angry subscribers say MoviePass isn’t prepared to handle its rapid growth
Some users whose accounts were canceled due to fraudulent activity are upset with how the rapidly growing company has handled customer service and are criticizing its lack of transparency. The company last month said it had secured partnership deals with more than 1,000 movie theaters and … Read More
BBVA Compass Stadium rolls out red carpet service ahead of Houston Dynamo opener
As the Houston Dynamo enter their 12th season in Houston, BBVA Compass Stadium rolled out its red carpet of customer service plan on Tuesday afternoon just days ahead of Saturday's Dynamo season opener. Hosted by Juan Rodriguez, Executive Vice-President and General Manager of BBVA, … Read More
Leadership: The matrix customer centricity
LEADERSHIP should lead in the matters of customer service. Customer experiences involves a lot of intricacies and paradox and today I (J.N) engage Benson Mukandiwa (B.M) who is Chartered Manager and Member of the Chartered Management Institute (CMI). He evangelises customer management … Read More
MoviePass Demands Photos of Ticket Stubs From Users, Which Sounds Cool and Fun
But ultimately this is a communication problem and a customer service problem. One of MoviePass's biggest hurdles at the moment is its almost complete lack of customer support. Twitter is filled with complaints that range from overcharges to app outages to popular movies being unavailable. A lot of … Read More
Warning over small, cheap energy suppliers
Research carried out for Times Money by Uswitch, picked out the four best fixed deals from companies with the best customer service ratings. Topping the table was Octopus Energy, which offers 12 months of fixed rates on units of gas and electricity that mean the average bill would be £897 …
Stevenson Transfer wins quality service award 5 times
The award is presented to a Mayflower agency "Move Coordinator" that consistently provides outstanding quality customer service. It is based … The coordinator's role is to communicate with customers and relay all pertinent information to the dispatcher and moving crew, Mike Stevenson said. "I don't … Read More
Local car dealer offers 30 years experience
In addition to offering lower prices for his vehicles than many larger companies, customer service is also a big part of Havior's model. Although running the business is a tiring and time-consuming process, the business owner said his smaller size is actually one of his biggest assets — Havior personally … …
A Defining** Moment for Conversational Commerce
[Note from Dan Miller: With this post, Mitch Lieberman joins the team of Opus Research contributors. Mitch is a long-time thought leader and engaged practitioner in the realms of customer relationship management (CRM), sales enablement, customer service and customer experience. Thankfully, he has … Read More