When adding layers of prescriptive analytics, machine learning, and artificial intelligence, brands can then anticipate the needs of every customer and proactively intervene to keep the customer loyal. When it comes to specific Digital Innovation in customer experience, we can certainly point to AI-based … Read More

Matt Bruce, General Manager, Adobe India in his session on Turbocharging customer Experience with AI stated that "More than 50% of the businesses are prioritizing AI". He further added that "The Post Advertising Era is all about experiences and not exposures anymore. 80% of marketing executives … Read More

McKee, however, says AI must always be secondary to, and combined with, the human touch where possible. In the fourth and final episode of Retail Week's four-part podcast, The future of customer experience: what every retailer needs to know, produced in association with Oracle, Harding and McKee … Read More

USA: The intent-driven customer experience solutions provider, [24]7.ai has announced a fixed price offer for large companies to deploy enterprise-ready chatbots in just 60 days. The offer eliminates barriers to AI and enterprise chatbot adoption by providing a clear-cut, low-risk way to get started. Read More

"With in-store shopping still accounting for 90% of total retail sales, retailers are focusing on transforming their physical stores into high touch customer experience centers, while expanding their omni-channel capabilities," notes David Krebs, executive vice president of VDC Research. "The use of … Read More

It can also determine risk pricing, as well as being cheaper simply because clients are only paying for the cover term required. And by determining those key questions, AI improves the customer experience. Of course the risk for the customer is that their behavioural data may expose risks to the …

To serve customers on their terms, Nordstrom is looking at ways technology can support the evolution of the customer experience. … artificial intelligence (AI), human-assisted AI, and integrated payments, the MessageYes platform learns from customer feedback to make the experience serendipitous to … Read More

FaceMe's avatar technology uses biometrics to learn human interactions and will interact accordingly to ease the customer's experience. … She embodies the AI experience with human like qualities, including a friendly personality and emotional understanding,” added Mr Hickman. “Nothing can replace … Read More

Delivering a positive customer experience is an important differentiator for many businesses, and AI and machine learning are now poised to transform business communications, introducing automation to make it much more effective. Many businesses are already automating some of their interactions, … Read More

These technologies are being used either for content marketing or to enhance the customers' experiences. For example, airlines have started using VR technology to show travellers the cabins in advance, in order to increase ticket or ancillary services sales. Artificial Intelligence (AI): AI is behind many … Read More