Smartling Announces Keynotes and Agenda for Global Ready – the Digital Customer Experience Translation and Localization Event of the YearSpeakers from Google and … Forrester Research Analyst Brandon Purcell will provide insight into how customer analytics and AI are driving personalization. Read More

For too long communications service providers (CSPs) have been falling behind in customer experience (CX), while other industries have evolved to deliver amazing results. Retail, banking, and even some insurance companies are creating superior customer experiences that double as a competitive … Read More

The banking industry has been leveraging AI across its customer lifecycle management process for a while now. AI is being implemented across areas such as customer analytics, customer behavior, customer advisory and fraud management. For example, a leading Indian private bank recently … Read More

With innovations in technology, contact centres are significantly shaping customer experience and creating new opportunities for organizations globally. In an in-depth conversation, Chaitanya Chokkareddy, Chief Information Officer, Ozonetel, throws light on the technological advancements in contact … Read More

However, with AI-powered chatbots into automated ITSM solutions, companies can be sure of improved end-user experience. When it comes to operational efficiency, an AI-enabled ITSM solution can be joined to other systems on the network to boost effectiveness, accurate service delivery, and speed. Read More

Enterprise AI Market by Component (Solution & Services), Technology, Application Area (Security & Risk, Marketing, Customer Support & Experience, HR … Enterprise AI Market to USD +6,141 Million by 2022 Research methodology used to estimate and forecast the global enterprise AI market size … Read More

About the author: Shelley Schlueter is head of analytics marketing for Nokia, where she focuses on the analytics market today, what advances in machine learning and deep learning bring to the industry, and how that can be applied to customer experiences, vertical markets and more efficient operations … Read More

Luminoso's artificial intelligence and natural language technologies help marketing and customer experience executives make more informed business decisions by understanding the voice of the customer as communicated in natural language. The company's solution can expedite conversational retail … Read More

However, to be successful, companies need to create a balance between the technological innovations and the human element. Improving the customer experience must always be on the back of travel and tourism companies' minds when investing in technology,” said Elena Mogoş, Associate Analyst … Read More

Over time, Amazon has strategically chosen to make it easy for third-party developers and device makers to integrate with Alexa—positioning the AI … The true value of tailored customer experiences comes when companies don't just drop in the customer's name here and there, but use it to help … Read More