Pega® Customer Decision Hub's T-Switch capability received a bronze award from the Stevie Awards for Sales & Customer Service for its ability to mitigate risk and maintain regulatory compliance while providing differentiated customer experiences. It allows organizations to set thresholds for AI … Read More

Practical applications exist today that continuously analyze this data and deliver customized, actionable guidance to your sales team, delivering a customer-specific buying experience. Three specific examples being: standing up AI-driven sales channels, giving sales ops the best tools possible and … Read More

The digital marketing industry is in the midst of a shift towards a truly customer-centric model, all driven by increased adoption of artificial intelligence (AI) to deliver better, more personalized experiences. Search is at the vanguard of these developments, from visual search to digital assistants to AI-driven … Read More

With the increasing adoption of AI in the financial space, it has become indispensable to determine and analyze how and where AI can be utilized to drive development and deliver enhanced customer experience. AI-driven personal assistants have been around for quite some time now across many … Read More

"In order to enable a good customer experience, you have to drive employee engagement," Martin says. "Whether a customer is calling into a call center, messaging an engineer or sending an email, you want to be able to arm that employee with all the history behind that customer and the …

The report noted that AI has many applications that could potentially benefit retailers beyond powering the customer experience across channels. Efficiencies could be realized in categories as wide-ranging as sales and marketing, supply chain and logistics, shelf analytics, pricing, in-store navigation, … Read More

The Narrative Science report found that “more and more organizations are deploying AI-powered technologies, with goals such as improving worker productivity and enhancing the customer experience that are not only laudable, but achievable. A focus on realistic deployment time frames and accurately … Read More

This has resulted in banks creating sub-par voice interfaces that are brittle and make for poor user experience, Mars says. Clinc claims its "key innovation" has been to remove the complexity from conversational AI design and development by making it easier for FIs' in-house tech teams, which often lack … Read …

NYSE : AVYA) today announced that it has closed its acquisition of Spoken Communications ("Spoken"), a leading innovator in Contact Center as a Service (CCaaS) solutions and customer experience management applications built on conversational artificial intelligence. The Spoken platform … Read More

Fundamentally it's a technology that lets us make better decisions, which will in turn improve customer experience. At IBM, I work with clients to help them better understand their data so they can gain insights into their consumers' personalities. Once we've done that, we can change the tone or offer …