Those applications can be further extended by employing Salesforce Einstein artificial intelligence (AI) to proactively make customer experience recommendations or used to fuel an e-commerce application. Salesforce earlier this week announced it is acquiring CloudCraze, a provider of e-commerce … Read More

The rise of AI (Artificial Intelligence) has started, and a recent study conducted by BRP Consulting discovered that in the next three years, there would be a 45% increase in the use of AI by retailers. The reason behind this steep rise is that it will help in improving the …

… personal assistant for automotive service departments by performing research and providing answers to customer questions. The AI powered tool is designed to speed up myKaarma user's communication with customers, improve overall customer experience and boost service department profitability. Read More

Organizations are also using AI to create a personalized experience for the customer to increase prospects of sale. Moreover, innovative and intuitive user interface (UI) and user experience (UX) act as the force multiplier in enhancing the customer experience quotient. The use of big data has almost … Read More

"The ability to use AI to enhance decision making, reinvent business models and ecosystems, and remake the customer experience will drive the payoff for digital initiatives through 2025. Given the steady increase in inquiry calls, it's clear that interest is growing. A recent Gartner survey showed that 59% … Read More

But mobile devices are now also widely used by customer service agents, baggage handlers, mechanics and other transportation employees. "So long as organizations strive to gain efficiencies and deliver a superior customer experience, we expect to see continued interest, adoption, spending, and … Read More

Paul Clarke, CTO of Ocado, explained that as the amount of data captured and interpreted by retailers increases, AI will help with “decluttering” both the customer experience and the retailer's internal experience by filtering these vast volumes of data which will only get “more extreme” as the internet of … Read …

Today, Artificial Intelligence is that secret ingredient that's enabling brands to win customers through hyper-personalisation of their products and services. AI has transformed the customer experience into something which, until a few years ago, was simply inconceivable, and several companies are … Read More

"These initial results show that our customers are responding to a more personalized customer experience." Wolfersberger added, "In the HSBC campaign, we found that the AI promotion was three times more efficient than the control group. In today's competitive landscape, instead of a scatter-shot … Read More

Nordstrom is looking at ways technology can support to continually evolve customer experience. BevyUp, which was founded in … The MessageYes platform uses artificial intelligence (AI), human-assisted AI, and integrated payments to learn from customer feedback. Nordstrom technology senior vice … Read More