eGain to exhibit AI for Contact Centers at Enterprise Connect 2018
Scheduled for March 12-15, 2018, the event is being held at the Gaylord Palms Convention Center in Orlando, FL. eGain AI-powered solutions deliver effortless, connected experiences for customers, agents, and the business, while slashing operating costs. Illustrative benefits across industries include:. Read More
Banks race to deploy AI to cope with demands of digital age
“The technology and software enable us to deliver customer experience on the phone. It is an essential,” said Greene. The tools are around data, how to use data to create experience, how to use locations. Tools around visible and invisible security are very important, he said. “Security and convenience … Read …
The Future is Conversational (AI)
As the Australian business landscape becomes increasingly more competitive – particularly as international trailblazers revolutionise not only retail, but the traditional customer experience – enterprises need to embrace new technologies to adapt traditional models and behaviours. Conversational AI … Read More
Nothing to fear about Artificial Intelligence (AI); should harness it for organizational and social good …
“Artificial Intelligence has to be harnessed to find digital innovations for better customer interface and better service delivery. Artificial Intelligence is about creating trains with brains”, Shri Goyal added. The Minister hoped that Indian Railways will get benefitted with the experiences shared by the experts … Read More
Indian Railways is poised to utilize Artificial Intelligence in multiple ways
Indian Railways plays a key role in the Indian growth story. The challenge is to improve revenues and enhance the customer experience while improving efficiency and reliability of operations. The speakers deliberated on how Artificial Intelligence can help in enhancing the customer experience as well … Read More
Artificial Intelligence is about creating trains with brains: Piyush Goyal
"Artificial Intelligence can transform Indian Railways in terms of safety, passenger amenities, better revenues, growth and efficiency," he added. Speakers at the conference, organised by Centre for Railway Information System (CRIS), highlighted how the AI can help in enhancing customer experience as … Read More
With AI and machine learning, Flipkart reinventing its backend technology
While shoppers on Flipkart's website and mobile apps may not notice any difference, the programme will bring in more stability to the platform, reduce the number of bugs and enable faster roll-out of newer features, which will in turn boost a customer's experience, said Utkarsh B, principal architect who … Read …
Consumer Buying Patterns, Preferences Dictate Loyalty Industry Landscape
I don't see the technology as a means for replacing humans from a customer service perspective, because the technology hasn't matured to the point to provide reasonable assistance for customer's more complicated inquiries. AI chatbots will embellish a customer's overall service experience for more … Read More
Gary Levy, Avaya Vice President, Americas Channels Recognized as 2018 CRN™ Channel Chief
“We are focused on innovation and expanding our Partner ecosystem to take advantage of new technologies like blockchain and artificial intelligence. With Avaya's focus on the customer experience, and our innovative technology portfolio, our Partners are well positioned to capture new routes to market … Read More
Ministry of Railways is planning to use AI
Ministry of Railways plans to use artificial intelligence in railways in order to prevent signal failure, the signal failure is important for safe operations of the train which totally depends upon real-time information. A conference on artificial intelligence for innovation in customer experience and service … Read More